Macy's Furniture Gallery

"Purchased 2 motorized recliners. Took a while to receive then. All was fine until one completely broke. The back went flat and no longer worked. Took 2 weeks to get a repair person here. He couldn't fix it. Said I would get a replacement. Had to go back to Macy's to order it because they no longer had the one I purchased. I had to settle for a cheaper recliner as every one I chose was not available. Took two months to get it. Delivered and checked the footrest and was fine. After they left I did my own check and the motorized headrest makes banging noises when raised up or down. Tried calling customer service. Waste of time. They went to transfer me to their warrant service division (Worry NO More) and got disconnected. I called WNM myself. Their voice menu is designed to keep you from reaching a human. The menu system is a disaster. I finally pressed unrelated number and got a human. He set up a service call. TWO WEEKS FROM NOW. Never again Macy's. EVER."

"I made a big mistake buying a floor sample sofa for over $4009 after was told by Debbie that it brand new and only been in store for two weeks. It was delivered an one recycler was broken and one missing a plug. When i was at the store I asked to do a test and they refused too. I call Debbie that I will send this back and they offer $250. I made a bad decision next morning I find a bed bug. I asked to return the furniture and pick out a new one. Debbie said no because store manager said I can’t return it. It’s only one day since it arrived and they are so rude to say no. I will take this all the way to consumes affairs to resolve with the head quarter. I will never buy furniture from Macys willow brook again."

"I do not recommend ordering from Macy’s Furniture this year. I would have in the past and purchased my last two couches from them, as they generally had good quality and variety for the price. This year, however, is a wreck. We ordered a sofa in November for delivery in February. Long delay but we understand, pandemic probably turned things upside down. In February we emailed to ask an update and they told us it was in the warehouse but not yet available for delivery and to wait another 10 days. Then we got an email that the order was postponed until March. Then in March, we got an email that it is postponed until April. I don’t mind waiting but I DO mind that they keep handing out inaccurate delivery estimates so I can’t make an informed decision about keeping or cancelling my order, and believe they are having massive supply chain issues but not disclosing this to customers. Others on social media are experiencing the same thing. They should not be giving delivery estimates if they can’t actually get the furniture they sell to customers. Just a heads up because it’s not 100% clear you will ever see what you buy."

"What a mess. This place deserves a 0 star rating. We bought a bed and mattress set. We were told the particular color is out of stock and we have to wait 8 weeks. After 8 weeks we get a phone call with delivery date. We were told we need to remove the old bed for their " white glove delivery". Delivery shows up with the wrong headboard and they leave all the boxes there and tell us to call customer service. Customer service tells us the warehouse misplaced the headboard and can't find it. Long story short we were asked to buy a new bed. After sleeping on a mattress on the floor for 3 weeks we get a new bed and they refused to assemble and take the boxes from the 1st bed they delivered. They would make a new appointment to take a assemble and take the other one. Few weeks later we get a phone call that the original head board has arrived and they are trying to set up a delivery date. These people are a mess. Worst place to shop for furniture."