Crystal Travel LLC

"Brandon Taylor was awesome. He found us tickets in our price range and even called us back to ensure we could make our seat changes online. I will definitely use Brandon and Crystal Travels to help me book my next trip! Thank you so much for all your help Brandon! You’re the best!!!"

"Well, unfortunately, in less than 24 hours I had to cancel my flight due to some unforeseen circumstances. I'm not going to lie, I was a bit nervous about making the call. I was pleasantly surprised with how fast I was able to speak with someone. Levi was friendly, understanding, and addressed my needs as I had hoped. If I had booked through an airline and had to make the same cancellation I'd probably still be on the phone waiting. Would I recommend Crystal Travel over booking directly with the airline? Absolutely! Thanks, Levi! Thanks Crystal Travel!"

"Hello, I don’t typically leave reviews but I felt that I need to leave a review based on some of the skepticism and negative comments that were being left. Here is my experience. I went on Google flights, which I normally do because they source out the best prices and deals on flights. I searched up tickets from LAX to Heathrow and Crystal Travel was the best price provided. I went ahead and booked as normal and provided all the information needed to get my tickets. Shortly after booking I received a call from the Crystal Travel customer service department to confirm my booking and to inform me of next steps. This part was new to me as I have never been contacted by phone to confirm my booking. Where I became skeptical was when the representative asked me to rate their service or experience via an email link as I had not even gone on my trip yet. The representative said “Have you received the link, if so, I’ll wait on the phone while you rate our service”. I clicked on the link and it asked me to sign into my Google account. This concerned me because I thought maybe they were trying to steal my information. I then went and started reading some of the reviews and there were a lot of horror stories on there which made me worry that I may lose out on my tickets and money. I did the next thing I could do and that’s call the airline directly and confirm that the tickets were reserved and to see if there was any issues. The airline representative was extremely helpful and reassured me that the reservation was good and active. I decided to play it out and check daily that my tickets hadn’t been canceled for some reason. They were not. I went on my trip and came back with no issues. I didn’t want to rate anything until now just so that I can accurately rate their service. With all that being said, I have to give Crystal Travel a great rating!!! They had the best price and I had no issues at all! Although I’m not used to receiving a phone call to confirm my booking, I think it was a nice touch on their part to reassure us that everything was good to go for my trip. If I had the opportunity to book again, I would 100% do it!! I highly recommend Crystal Travel and I hope this may calm some of you after reading other reviews. My trip was January 1 2024- January 10, 2024!"

"Martin Smith provided the BEST customer service that I've ever received! I'm not exaggerating either - I mean it. He was on the phone with me for hours determined to find the perfect flight. He truly went above and beyond, and was so patient whenever I asked questions or asked him to look into different options. Because of his excellent service, I feel confident about my purchase and will recommend this agency to others who may need assistance booking a flight through a reliable source! They actually called me when my purchase didn't go through the first time, and from there we ended up exploring more options. So happy we did because I ended up with a much greater choice at the end! God bless you, Martin and the Crystal Travel Agency! Sophia"

"I recently had the pleasure of working with Marc Lee from Crystal Travel to book my flight from Detroit to Bangalore, and the experience was nothing short of exceptional! He demonstrated an incredible level of professionalism and took time to understand my preferences, budget, and travel requirements, ensuring that the flight options presented to me were tailored perfectly. Also, the communication was effortless and prompt. Any questions I had were answered with clarity, making the entire booking process a breeze. He not only secured a fantastic flight itinerary but also provided helpful tips and recommendations for a smooth travel experience. Despite the challenges often associated with international travel like transit visa etc., his support remained unwavering. He navigated potential hiccups with grace, ensuring that my trip from Detroit to Bangalore was stress-free and enjoyable. If you're looking for a travel agent who goes the extra mile to turn your travel plans into a seamless reality, Marc Lee is your go-to person at Crystal Travel. Thank you, Marc, for ensuring my journey was nothing short of amazing!"