Wayne Subaru Service

"This was my 3rd service center after struggling to get something fixed on my newly lease car which came with defects. First service center passed off my case as being a new car that needed to be broken in. Second place found what the issue was and made adjustments which made driving much better, but it was not 100%. And both service centers listened and answered me with an assumption that driver was a fault, or that I had unreasonable expectations from the car. When I came here, the mechanic went on the test drive with me. He was able to feel and detect what the issue was right away. And that alone was such a big relief, because my first few month with this car has been hell. And and top of that he was quick to get to repair so I wouldn't wait too long. I just want to the mechanic that attended me, thank you very much. Thanks to you, I'm finally able to drive my new car comfortably and with a peace of mind."

"A+++ to the service manager Jerry!!  Jerry was very kind and courteous with me about the issue I was having with my car. He knew I was beyond frustrated when I first called him and he was bring it down. I will take care of you 100%. WOW did he make me feel confident after trying 2 other dealerships for service. He listened carefully to my concern and provided me with the correct solution. He is extremely knowledgeable about the Subaru service department.  Jerry went above and beyond with me!!! He was able to diagnose the lights that were coming on my dashboard after Lynne Subaru in Bloomfield tried to fix it 4 times. All they would do is clear the codes and send me on my way. Jerry dug deep into his knowledge and experience to get to the root of the issue. I was also spoken to throughout the day on updates via text which I greatly appreciated from Mike. The issue was not the valve cover error but the torque converter. This is what a true service manager does! Does not give up and uses all of his resources to make my car 100%. Jerry also gave me a loaner without me even asking due to the time he really wanted to take on my car. This is my NEW service provider going forward! JERRY THANK YOU!!!!!"

"Excellent experience. Used to go to another service location before moving to the area and what a difference in customer service and actual service/diagnosis of my vehicle. Dealers have a reputation for long list of things to be replaced but where I came from [Englewood Subaru] I have never seen any of things they [Wayne] listed wrong with my car before that pose as a danger while driving. Having the car almost 10 years 100kmiles plus, you think someone would say something in between that time. I appreciate and recommend Wayne Subaru Service."

"Brian and his team were phenomenal! Brian was such a gentleman and helped me when I needed it. They quickly looked at my Forester and solved the issue immediately! Couldn't ask for better service! Thank you Brian, and your team!!!!!"

"My experience with Brian V. and his team was top notch and his team is a pleasure to work with. They treat each customer with respect and will do anything they can within their power to help. My car is in good hands! If you need anything for your Subaru please, stop by to speak with Brian and he will do his best to make sure you and your family's car is safe on the road. Safe Travels!"