Firestone Complete Auto Care

"Starting with a simple alignment request, I found myself coerced into purchasing Firestone's lifetime alignment package, courtesy of Wayne Firestone. The initial alignment went smoothly, but the second one turned into a frustrating saga lasting over four hours. Frustrated and pressed for time, I opted to skip the alignment, only to discover later that my front axle suffered damage, possibly due to the neglect. In my attempt to seek a reliable alternative, I turned to Haledon Firestone. However, their overbooking practices led to a two-hour wait, only to be told they couldn't perform the alignment due to a purportedly tight bolt and a bent rear axle. Skeptical, I sought a second opinion from BMW service, which found no issues and efficiently carried out the alignment. Despite holding an unlimited alignment package with Firestone, my third visit proved exasperating. After making an appointment and arriving at the shop, I was told of a four-hour wait or the option to leave the car behind. Frustrated by the unexpected delay, I voiced my discontent, left the premises, and promptly contacted Firestone service to file a complaint. Two weeks later, I'm still waiting for a response from the area manager as promised. Reflecting on my decision to opt for the unlimited alignment plan, I now realize it was a youthful and naive choice. It appears that Firestone's service might be more geared towards those without alternatives or unaware customers. Reading other reviews, I've decided to cut my losses and redirect my business elsewhere for a more reliable and customer-friendly experience."

"Total scammers!! Had brakes changed by them a few weeks prior, I then brought the vehicle in for an unrelated matter and they told me THE SAME brakes needed to be replaced. Either they didn't even look at the brakes, or they sold and installed faulty brakes. After bringing this up to them they said it was a mistake. They will constantly upcharge and sell you unnecessary work. Beware, they should be shut down. Also whenever you ask to get a printout of the alignment done under the lifetime package, conveniently the printer is not working.. shameful service."

"I initially took my car in due to overheating problems, and it was given back to me after they replaced the thermostat. However, two weeks later, I had to return it for the same issue, and they assured me that everything was fine. Another two weeks passed, and the car overheated once more, leading to another visit to the same shop. Unfortunately, the communication throughout this process was severely lacking, and their explanations didn't make sense to me. What compounded the frustration was the substantial bill I received. On the third visit, they finally informed me that the problem was related to the engine (gasket), which they didn't have the expertise to fix but proposed an estimate nearly 3 times the amount initally paid. They claim it isn't related to the overheating, but wasn't present any other time that the car was brought in. At this point, my car remained unresolved, and I had to seek assistance from another mechanic to address the issue."

"They tried to sell me on a bunch of parts I didn’t need . They told me they did my alignment “ the best they could “. Didn’t do anything. I went to the haledon location and they did it right. They also gave me a fake print out saying my alignment was good and 2 hours later I got a read out saying otherwise"