Firestone Complete Auto Care 185 Central Avenue, City of Orange, NJ 07050

"This place does not communicate my car is still there since Friday the 24th I was told I would get a call I was patient Saturday came no call I called at the end of the day was told they was looking at the vehicle ok cool I waited on Sunday I was told I was getting a call at the end of the day. No.call so here it is Monday morning I walked to the facility to see what’s going on with my car. I was told they were busy Saturday which has nothing to do with me. My car been there since early Friday morning. Also, they didn’t even call the warranty company yet and that can take days."

"I hate that I am not leaving a positive review, but I can't justify coming here for anything other than a simple oil change and tire rotation. The markup on parts here is absolutely insane. Got quoted $940 for a part that needs replacing and found the exact same part for $200 online. That is an almost 500% markup and it did not include labor which was an additional $300. If you need any major work done do not go here you will waste your money!!!!"

"The professionalism of this place is non existent. 13 years ago someone worked on my engine and left a hammer inside. At first that made me not want to utilize them but they've worked on my car and have had no issues. But today I come in early to expect my car to be taken care of. Open at 7 and 7:10 I entered. I'm told the diagnostic guy doesn't come in til 11. It is now 3 pm and my car has just been brought in and I've had a t least 3 cars jump in front of me. This is unprofessional."

"Left my car for a tire exchange, went back to pick up my vehicle and there was a NEW, LARGE scratch across my front driver door. Employees claimed it was pre-existing, but it was absolutely not, this is something you notice and cannot possibly miss. They denied everything and made no attempt whatsoever to provide helpful customer service. Horrific experience."

"I purchased my tires online and had them delivered to Firestone. The process to book an appointment was very easy online then I called and confirmed. I have been to this location about 3 years ago so I was familiar with them. The day of my appointment everything was good. I did take a star away because it took almost 3 hours. But I put it back because I received 10% discount. I will definitely return to this location for service. A few days later after having my tires installed I got an error message “Tire Pressure low” I took my car back and they made the adjustments with no problem or wait. Excellent customer service."