AutoZone Auto Parts

"I recently had a horrendous experience at this store. I went there the evening after Christmas for what I assumed to be a dead car battery. I asked to get my battery checked because it was still under warranty. I was told that my battery was "good" and I had another year left at least (I asked how long because I was shocked). The employee told me that it was likely to be the starter because it wasn't "clicking over" and suggested a shop of someone he knows. I am admittedly car naïve, but I also had my cousin with me who is a little more knowledgeable. It wasn't making sense that it was the starter, but I was told after hooking my battery up to their testing equipment that the battery was "good." Mind you, it took a jump each time for me to start it to get the Autozone and to get home. Also, their battery jump pack wouldn't even recharge my battery and had to use my own. Now I'm stressed because I think there is something major wrong with my car and I'm supposed to be at work in the Bronx at 6am the next morning. I had to call out of work as a nurse, so I can address the issue with my car. The next morning, my brother and I ventured out to get my car checked out. He wanted to stop back at Autozone because the whole story did not sound right. A different employee tested the battery (and it took a while to get the connection correct) and told me that the battery is NO GOOD. I was just there less than 24hrs ago and was told that the issue was NOT my battery. My issue could have been solved the night previous and could have gone into work. The employee that originally tested my battery was there and was not apologetic, nor was the manager. They both were rude and arrogant and did attempt to make any amends, only excuses. I wrote into Autozone to have this issue addressed and I received an email stating that it will be presented to the regional manager/director and would be contacted within 24-48hrs. This was now 4 business days ago since that correspondence and have yet to have any follow-up."

"My friend needed an item & the guy said he was too busy .... and short handed .... mean while we saw 5 ateast 2 associates .... one outside & one on the floor ..... she left the items & walked out! Went to a different Store.... this was on Union Ave., Newburgh! The store on Broadway/17k .... no problem!! The girl there was so pleasant and helpful!"

"On the website it said it closes at 10pm. I went there 9:53pm and the doors were closed. And someone at the refister checking off looked up while I knocked on the door then looked back at the register. Why put 10p. Closing time when you know you close sooner"

"I'm so tired of this Autozone, the employees spend more time in the back doing whatever than they do in the front helping customers. There’s always a wait for help here, which I find very unprofessional."

"Young people at registers don't understand about serving people in the correct order. Watched and got upset as a kid at the register helped 2 people that entered the store after me and just walked up to the register while I waited on line"