Pep Boys

"I am very satisfied with my recent tire purchase and installation. At Pep Boys Union. Abdul kept me note every step of the way, was patient even when i requested checking over everything on the front end and I feel like I got value for the money."

"I took my car in last week because my windshield wipers stopped moving. I researched online and found it to be an easy fix, even for a beginner. I decided to bring my car in anyways as I was looking for a quick fix due to the nasty weather we've had recently. I was told that I needed to pay $60 for an "electronic inspection" to determine what the problem was. I sat in the lobby for nearly 2 hours for an employee to come and tell me that my windshield wipers don't work. I asked for specifics and was told that both the windshield wiper motor and linkage needed to be replace. I thought this was strange as I could clearly hear the motor running when activating the windshield wipers. The employee gave me a quote for nearly $1200 to have both parts replaced ($600 in parts, $500 in labor). It was at this point, I realized that they were trying to take advantage of me. I paid the inspection fee and left. When I got home, I popped the hood myself, found that the motor indeed still worked, and noticed that the linkage was busted. I found a compatible linkage online for a measly $80, installed it myself today in less than an hour, and my windshield wipers work again. If a complete novice could install this part in under an hour by watching a youtube video, I can't understand why I was quoted at $500 in just labor. I strongly believe that the employees in this location are looking to take advantage of people that don't know any better. They tried to replace my windshield wiper motor when it was still functional and tried to overcharge me for labor. Do your own research before coming here or be prepared to be preyed on."

"I have been going to this location for a couple of years. I usually don’t have issues and my small issues I usually do not mind and let it slide. However, I think I have drawn the line. In my recent 3 visits which were all within 2 weeks or so I have had the same issue and it still has not been fixed. I went in for a basic oil change. As always they say there is other stuff they want to work on and I listened and said okay sure you can fix so on and so forth. As soon as I left the location I received an orange light less than 2 min on my drive about a check stability light. Not only that, now my tire pressure can’t be read on any of the tires. Mind you this was after I waited almost 8 hours for service. I called as soon as I saw it and you can see the issue on pictures below. I then went back in about 6 days later because I had to work. They said they would look at it and it should be quick. Once again after multiple hours I never received a call. Then I called and they said that they had to do over 2.5K worth of stuff. Now my question is I just brought it here less than a week ago. And in one week you want to tell me this stuff will cost me 2.5k for other random things. When I brought the vehicle in the first time it didn’t have any of these problems. So then they said they would call me back. Once again, no call back. I then went to visit the place and they said they were working on it. As my Uber arrives. I see my car hiding in the back not being worked on. So clearly they didn’t do anything besides just reset my sensor. Later that night I was able to pick up the vehicle. It worked till I got home. The next day. The same issue. Once again I called in and they said bring it in. As I went in a week later. They said it should be done quick. Once again, I received no call or and info on it. I had to call back and see what was going on with vehicle. And they said they reset it again and it’s working. That day I asked for a manager and waited for about 5-7 minutes and nobody even came up to me or with any information. I wrote a survey expecting a call back from a district manager or somebody and still no response. I would love to just get this issue fixed correctly and not just have my tire psi reset. Youre easily happy to call me back with tons of issues every single week after my vehicle was just checked out but when it’s time to fix your own mistakes nothing can be done? I’m STILL having this same issue. I would love to be contacted by a District manager about this situation because I honestly do not trust one person working there."

"I had a very great experience at this pep boys location. Abdul was very patient with me to go over the details of my car services. As a woman who doesn’t know anything about cars. He agreed to speak with my husband over the phone to explain everything over again. Great customer service skills. I highly recommend this place."

"Nice employees but grungy facility with waiting area furnished in 1980s Mongo decor. Was told that my seized up TPMS sensor would cost $125 to replace...how is that possible when nothing in the TPMS product category cost more than 10 bucks? And stop trying to sell alignment services...it's a waste of money but an easy way to take advantage of folks who don't know any better. Time to step up the game Pep Boys."