Lowe's Home Improvement

"While buying a home appliance, the sales reps were helpful, and they answered all of my questions. In-store, my experience was fine. I was told to expect the dishwasher to arrive at their store in about a week and to expect a call from the installation company when they're ready to make an appointment. The 3 weeks following that purchase were a series of unanswered calls, missing customer info, and endless transfers on the phone. My online account had no record of my purchase. I had to continually contact them to make any progress on where my appliance was and who would handle the installation. I won't speak poorly of the store, their products, or the in-person service, but I would highly recommend going somewhere else for an appliance that needs to be installed."

"I would like to say Thank you for Lowes to hiring Kimberly, she was amazing, so Patient and Nice with me. I didnt know nothing about Paintings She Was busy but She took time to take Care about me. And help me at each detail. Also Michael was so gentleman helping caring the gallones. Thank you Kim And Michel May God bless your and your family."

"First things first I was told that if you want wood cut you have to pay for it first. That’s fine. Walked all the wood to the registered and paid. Then we asked the cashier if he could have someone come to the back to cut the wood. He said he would have to wait until he didn’t have a line to call for someone to help me. I walked down there and found another associate. He said he went and asked and was told there is NO ONE IN THE WHOLE STORE THAY CAN CUT WOOD. At this point I went to customer service they weren’t any help either. This woman started blankly at me. Then on the over head intercom system I heard someone request for someone to report to the wood cutting station. I went back there and someone else was now waiting to have wood cut. Nice they called for him. But not for me. Finally an Associate arrived. YOU SHOULD KNOW THAT THEIR WOOD CUTTING MACHINE IS OFF BY 1/4 of an inch. This would have been nice to know so I could have compensated for that 1/4 inch and asked for it to be cut at a different size. I didn’t find this out until we measured it after it being cut. I m is no cut would have been perfect. But still it would have been good information to share with the customer. I only found this out when I asked for a manager while we were walking out of the store because I was frustrated at this point. She, Ashley, advised me that it has been broken for sometime and they keep meaning to get it repaired but they haven’t been able too. I asked Manager Ashley why the associate cutting the wood does not advise the customer of this error with the machine. Her response well no matter what the cut would be off a bit. I had to laugh at that. Yes I know that. But now it’s off its normal amount plus another 1/4 inch. Finally I asked her what she could do to make up for this error. And with attitude she said she supposed she could give me 10% off the piece of wood that was cut. In the end I like still like Lowe’s. But I don’t think I’ll be buying wood from there and I certainly won’t be having wood cut there anytime soon. If you want wood cut beware!"

"Everything you need for your house Better than Home Depot and same price Many knowledgeable people working"

"Not the best experience here during the week. I was at this Lowes after work to exchange a patio set. Customer service helped us return the other set, but getting the new set was a task. No one was working in the outdoor furniture area to actually get the new set. We waited about 45 minutes to an hour to actually have someone get the furniture. I guess they don't have enough staff during the week or at least on Thursday evening. Everything else was fine."