Old Navy

"The store closes at 8pm, per hours posted both online and on the front door, yet employees lock the doors at least 20 minutes prior to closing. A month ago I came at 7:39pm and the doors were locked, I figured it was a fluke. Last night I went at 7:42pm to do a quick return and again doors were already locked. Employees seem to take it upon themselves to decide when to close the store despite the hours that are posted."

"Went here because my mother ordered me some jeans that wasn’t my style. Had no idea how much she paid for them, so I went to the registers first to exchange to a merchandise credit or something. Ik it’s holiday season so theft is a concern but I did not like how that cashier handled things. Only register open and about 5 people on line before I joined. she could of been over ringing people up but she did not listen to my request at all. I said I’d like to exchange, my mother ordered these jeans( I think that’s where I messed up) immediately she responds saying “oh a return!” I say “umm sure, but then can you put the Money on merchandise credit cause I’m literally gonna shop after this” ( like i didn't literally just say I wanted to exchange) she goes “oh sure….. oops! looks like I can only return cause it was purchased via paypal…..sorrrryyy :( I’d say take jeans back back but…..” and trails off and gives no real reason why she cant give me my jeans back. Part of me wanted to give her my id so she could see that I’m not a porch pirate stealing packages and returning them, but then I remembered I no longer live in Middletown and will never be going there again. Super bummed I didn’t get my jeans all I wanted was straight legged instead of skinny. Maybe listen to your costumers better than trying to rush through a transaction? you lost some money that day. And I say this as someone who’s worked in retail and for this company. Best believe I called my mother as well. She won’t be going there either."

"I had ordered two pair of linen pants online—one with blue stripes, one with light tan stripes. Old Navy sent two of the blue striped ones. I had to go to the store, 30 miles away to return the duplicate. They credited my account but had none of the missing pants. The staff was very nice but their stock was low and I’m disappointed not to have received the promised item and unhappy to have to drive to return the wrong ones."

"I walked in the store for online pick up. The clerked acknowledged me. Saying she'll be right with me. She finished taking care of the customer she had. Then proceeded to call the next customer as I'm standing there still waiting. The customer ask her for multiple price checks then she looked at me and said oh I forgot you were there. By this time she called someone else to help but I had to step outside because I felt totally disrespected and I didn't want to give the young lady coming to help me that negative energy. I'm a 5'11 black man with a bald head easily seen. But I guess the clerk with the pinkish hair didn't think so. Your in store pickup needs to better and customer service needs to be retrained to treat people as equals!!!!"

"Competitive prices, kids section was a bit smaller than most other Old Navy's ( might have larger section online), and the cashiers moved a bit slower as well. But overall, it was a good shopping experience."