Boulders Ambulatory Surgery Center

"I only had to wait 10 minutes to go in after the intake with Diane. The nurses and staff were expedient but friendly at the same time."

"On February 25, 2022, I had right total knee replacement surgery performed at this incredible facility. Everyone involved in my care were compassionate, caring, comforting, skilled, talented, and just wonderful. Having my surgery performed here was one of the best decisions that I have ever made in my life. Simply an incredible facility and some of the most gifted and caring individuals that I have ever met!!!"

"I had Carpal Tunnel surgery on 1/6/22. The staff that assisted with my care was excellent. The only complaint I have is with billing. I received a bill from America Anesthesia of Virginia, when I called them they didn’t have any of my insurance information, which I had given numerous times and verified numerous times with the surgery center. The anesthesia group stated they had no way to get this information. I am a retired OR/ Pacu nurse, I find this response hard to believe. If this is correct information then the patient needs to be told this and given a way to contact them to give them the insurance info prior to the surgery day. Thank you."

"I would never use this facility again! My surgery was scheduled for 1:15 pm for a total shoulder replacement. The anesthesiology nurse drew the wrong amount of medicine for the 72 hour block which, thank God, the anesthesiologist caught. The block only lasted 20 hours so I still question the dosage. At 4:30/5:00 they started rushing my getting dressed and it was very apparent they wanted to go home - my comfort was not in consideration AT ALL! A few months later I got another bill for over $3000! I asked for a payment plan which they granted but there was no billing and I forgot to pay so I made the decision to pay the bill in full but needed to use what was left on my HSA card and another card for the difference so I called the billing office and clearly stated I wanted to pay the bill in full but needed to use 2 cards and to p,ease call me and left my cell phone number. I called twice and was calling again today when I got a call from a collection agency who said they got the account last week AFTER my call to pay. I am now completely done with this facility, would NEVER go back and would NEVER allow any family or friends to go there! Not my first major surgery and have never been treated like this anywhere else! VERY BAD EXPERIENCE!"

"Prior to surgery, the staff called and had me complete paperwork on their website, as well as going over anticipated costs. They were able to provide what insurance covered and what I was responsible for. Upon arrival, the waiting room was about half filled but those were people waiting on their loved ones. After about ten minutes, I pre-registered and was called to the back within five minutes of completing the registration. The nurse, Sunny, was very friendly that prepped for the surgery. She was helpful in answering questions and ensuring that I was comfortable. The anesthesiologist, Dr. Handel, was nice and readily available to answer my questions. The OR nurse and nurse anesthetist were cheerful and nice. I’ve forgotten their names. I have a few complaints. The doctor arrived forty-five minutes or more after the scheduled surgery time. This seemed to be normal and none of the staff was surprised. I get it that things can happen, but to be late for surgery on a regular isn’t a good thing. The doctor never disclosed this, but I found out that he has an interest in this surgery center and profits off of the money made there. I was asked to sign a form saying that I knew and understood this. This should have been disclosed well before the day of the surgery. After the surgery, the doctor never came out to tell the family how the surgery went nor did he provide a follow up appointment or any information. The recovery room nurse had the family member sign discharge papers and seemed baffled as to why the doctor had not spoken to the family nor provided a follow up appointment. This caused some confusion and the family was basically left to do what they thought would be best in care upon arrival at home. It would also have been nice for staff to show the patient how to use the crutches and walker, as far as shifting weight to the good leg rather than the bad leg for climbing steps, getting up from a seated position, etc."