VCU Health Dermatology: SP 9109

"Brought my child here for an assessment of a vascular birthmark on the face. They started a topical medication and misdiagnosed the classification of the birthmark. My child should had been started on an oral medication instead. I ended up going to a different dermatologist who informed me that if my child had received the appropriate therapy the birthmark could have significantly improved in appearance. Now the medication is not as effective at my child’s current age and we are not sure if the taking the medication now will be as impactful. Each time I took my child for a follow up the birthmark was barely glanced at and if it had been examined more closely maybe things could have been different. The staff and providers were kind and I did not have any issues with my appointments and scheduling."

"RUN do not Walk AWAY from VCU Health Dermatology. I was a patient for 15 years. 11 months ago I had two excisions done for basal cell carcinoma. Office visit, prepped, done, and return visit all cost me $770. Ouch but that is not the issue. In May another basal cell, tiny and much smaller than the previous two. Office visit and no excision, I am given a surgery prep exam, asked if I want general anesthesia at the future surgery (my response - what? I thought it was quick office visit) and told that this isn't the surgery, just an information session and charged $400. Now I am very uncomfortable. What's changed? Then 18 hours before the surgery I receive a phone call and email stating that the surgery will cost $6,000 and I have to pay $3,000. Eleven months ago two large excisions cost $1200 and I had paid $770. I cancelled and changed dermatologists. This was a clear upsell to excessive surgery. Do not trust VCU Health - they have their own financial interests prioritized over your health!"

"This is the second time I’ve been to this location and will be my last. The first time was about a year ago and I was never able to get my prescription because it was never sent. This time I made sure to tell them three times which pharmacy I use while I was in the office and then once more later when I had to call to find out the status of the prescriptions only to have them send them all to the wrong pharmacy. The doctor that saw me treated me like I was more of a inconvenience than anything else. BTW it was the same doctor as my first visit and he had that same horrible behavior then. I will not be returning to the practice. The are uncaring, unempathetic, and lazy."

"Scheduled the soonest available appointment last September, for August 2nd. Received a call two weeks ago cancelling that appointment with no reason- when I called back to reschedule, I was told they were no longer accepting new patients. Are you kidding me? That’s a year of waiting, I’ve been a new patient the whole time, to be cancelled on last minute by your office. I’m an hour and a half away, but still willing to drive from NN to VCU for care due to the high regard in my condition. I am still awaiting a call back from the practice manager, Jane Banks, who seems to be doing the bare minimum."

"0 stars. Really!! I've waited months for an appointment. And had one scheduled in September. They just called and left a message saying my appointment was canceled. Something about the doctor was going on maternity leave. And I was wait listed. How can you just cancel an appointment after all this time. So does this mean all her patients are wait listed. Did they not know this was going to happen? Can they not reschedule. Just canceled?? Seems unacceptable. What if my skin condition was life threatening. When I spoke to the call center, they said go to the ER if it serious. How do I know if my condition is serious enough to be seen in the ER? And if it's not, I'll wait all that time in the ER to find out I should just see dermatologists. I understand the medical field is stressed, but this seems wrong. To just cancel and leave a person hanging. Shame on you."