CareNow Urgent Care - Short Pump
12214 West Broad Street, Henrico, VA 23233
Hours open
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 8:00 PM
Sunday:
8:00 AM - 8:00 PM
Photos
Location & Phone number
12214 W Broad St, Henrico, VA 23233, United States
About the Business
CareNow Urgent Care - Short Pump is a convenient and reliable healthcare facility located at 12214 West Broad Street in Henrico, Virginia. As an urgent care center, we provide prompt medical attention for non-life-threatening illnesses and injuries, without the need for an appointment. Our experienced medical staff is dedicated to providing high-quality care in a timely manner, ensuring that patients receive the treatment they need when they need it. Whether you have a minor injury, illness, or simply need a routine check-up, CareNow Urgent Care - Short Pump is here to help. Visit us today for efficient and compassionate healthcare services.
Reviews
"Staff is y5vjvery professional and friendly. They listened to my concerns and addressed them. The wait time was very quick. Place was clean and I would recommend this place if your doctor is unavailable or if you don't have a doctor."
"I waited for 2 hours, 1 in the wait room and 1 in an exam room, and left because no one ever came after the nurse who took my vitals. When I got there, there were only a handful of cars in the parking lot & 3 people in the waiting room & no one was waiting when I left so they can't blame it on being busy. There was no one around when I left the room and it was just silent back there, like they'd all gone to lunch or something. I'd give it a 0 if I could. I definitely didn't experience the efficient & welcoming experience other reviews speak to."
"Dr. Bennett was amazing. He was very attentive and made sure I got the right medication. The online check in was super easy and I was called to the back as soon as I got there. This quick and easy experience made it so much better when you’re not feeling well"
"This was the most amazing experience! I came in due to my usual urgent care being fully crowded with 12 patients being seen and 12 waiting for 2 doctors! I was able to complete check in online along with registration, so by that time I was able to just pay co-pay and get to back. Nursing staff along with PA were all awesome and comforting. If I need to be seen in future I will be back."
"I came to this urgent care for persistent cough and hoarse voice. I told the attending PA (I won’t name ) that I have concerns, and just for peace of mind, need an x ray. She started laughing for whatever reason. It is not professional for a health care provider to laugh when a patient raises a concern. Please train your staff. Thank you! Update: I wanted to give this place another chance. I came for a visit today - 11/24. They told me the wait was about an hour and I was fine with it. It was the day after Thanksgiving and it was rightfully busy. My problem was, after about over an hour, they put me in a dark room and told me that there were 2 more patients ahead of me and the doctor was coming shortly. An hour and 30 min later, I couldn’t stand anymore waiting in a dark room so I walked out. Here is an advice for you: If the wait is 3 hours then let people know that it is 3 hours. Don’t tell them that the wait is an hour and have them wait in a dark room for over an hour. Ask them if they want to wait in the waiting area. People come to the doctors office sick, and last thing they want is to be stuck in a dark room for 90 minutes. The only good thing about this place is the young African American lady in the welcome area. She was so friendly, smiled all the way and put me at ease. Other people working there needs to learn a thing or two from this young lady. The nurse called me to check in -don’t want to give any names- looked like she really didn’t want to be there. You should consider promoting that young lady at the front desk and have her train all your staff including nurses and the PA I saw last time so that your future patients can have a better experience. As for me, It will be a cold day in hell before I go back to that place again. There are other places in town with better patient service and experience."
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