Inova Physical Therapy Center

"Good luck getting appointments in times you like. Also they don’t hire enough people to answer phone. No matter what time of day I call it’s a 15-30 min hold. Save yourself aggravation and go elsewhere. Lots of great PT elsewhere in Alexandria."

"This is the worst office that I have ever been to, the staff is rude and felt that they are all mighty. I had an eval in July, the eval was great and the provider that saw me was amazing. This whole issue is with the front desk staff and how they treat clients. When I got to the office I had to update my last name multiple times, even gave my insurance card that had my correct last name. The guy (Jeff) at the front did not fix it and multiple times I stated this needed to be fixed due to billing. I was also supposed to be booked an appt that he did not book for me. I called the day of the appointment as I had not received reminders and was informed I did not have an appointment. I explained what had happened and was given an appt that week. I was called the day of my appointment to inform that my authorization had not been approved. An insurance issues, so I asked for all my appt at the time to be canceled as I would be traveling. Apparently if you travel they will cancel your request for an authorization. I called today in August to find out if the auth had been approved to make appointments as no one had ever called me to inform me it was approved. Jeff proceeded to inform me that they would not call me if I was traveling even to inform me that my auth was approved or not and that it was my responsibility to call cause they were to busy with other clients. I asked to speak to a supervisor as that rude af, like what I am not a client too? The young lady that got on the phone that refused to give me her name indicated that they canceled my request cause I was traveling, when I asked why she didn't have a valid reason besides you indicated you were traveling. MIND YOU, they do not have any soon appointments and I would have had to schedule in late August any way. I have worked at doctors offices for 12 yrs and never have I stopped the process of an auth due to a patient traveling, auths can take up to a month to get approved. I asked to speak to a manager because the young lady that refused to give me her name was not one. When I asked for the name of the person that would call me back she stated I don't know who may call you because it could be a few people, I said "ok can I get their names?" she said no. At this point I asked for her name she said no and hung up the phone. Per my insurance I can only be evaluated ONCE, meaning that portion has already been done by this clinic. Would I have known this is how the "practice" is ran I would have gone elsewhere. I would recommend that anyone go anywhere else. Worst experience I have EVER had with ANY office."

"I had such a positive experience working one-on-one with Victoria to rehab glute and lower back pain. She is a great listener, she’s thoughtful, and she worked with me to figure out the real problems rather than just giving me a pre-fab set of generic exercises like I’ve received at other PT spots. I came out of each visit feeling better and more confident in my ability to manage my symptoms. Though the one-on-one attention at this location meant that getting appointments at times that worked for my schedule was sometimes tough, it was so worth it for the progress I made under Victoria’s careful and attentive care. The front desk staff were always helpful and friendly when I called in to make appointments or check if there were any cancellations, and my appointments always started and ended on time."

"My Doctor Referred me to this Group for PT .Not friendly at all I talked to aJeff on 5/8/2023 Unprofessional,rude treat guest like you would want to beTreated. Love INOVA But They are Terrible!!!"

"My experience was very positive and Kara D was super great to work with. I am much better now thanks to her diligent treatments."