CVS 12755 Jefferson Avenue, Newport News, VA 23602

"Tamera answered the phone. She said she was helping from another store. She was kind, helpful, double checked everything and made sure everything was set. Thank you so much for caring about my medicine and making sure it was taken care of promptly"

"Trash location customer service is not existence in the pharmacy prescription got called in mid afternoon showed up later during the night around seven prescription is not ready even though they had it for over four hours just to be told to wait 30 minutes when they already have a line of pissed off people still waiting for their medication no sense of emergency. People are playing around in the back start going to Walgreens or other pharmacies around the area. Let’s shut this place down and show them that the customers control everything."

"A Stellar Christmas Eve Experience at CVS! My recent encounter with Mallory, the store manager at my local CVS on Christmas Eve, left me thoroughly impressed and eager to share my positive experience. When I called in search of a key ingredient for a holiday dish, Mallory's expertise shone through. Her knowledge and friendly assistance not only saved me time but also added a delightful touch to my last-minute Christmas preparations. The store itself exudes excellence in customer service. Beyond Mallory's exemplary assistance, the entire team's commitment to a seamless shopping experience was evident. The atmosphere was welcoming, and the staff demonstrated a genuine interest in ensuring customers' needs were met. As someone certified by Google as a Local Guide, I can confidently emphasize that any concerns related to negative reviews pertain solely to the pharmacy, which has its separate Google location. My positive encounter with Mallory and the store team reflects the overall outstanding service that makes this CVS a reliable choice for all your needs. In conclusion, I highly recommend this CVS for its exceptional customer service and a welcoming environment, especially during the busy holiday season. Mallory and the team's professionalism and friendliness made my Christmas Eve shopping experience memorable in the best possible way."

"Zero stars isn’t an option. The pharmacy does not ever answer the phone and when you go in, they have music blaring and workers singing and dancing. Half the time when you go to the drive through, it’s closed. The other half of the time you’re in line for 30 minutes. Maybe if the workers were actually working instead of having a party they would get more done."

"So CVS made the gain laundry detergent $19.79 from the original price $19.99 . 20 cent difference … really. I noticed this is done when CVS gives a 40% off which makes customers unable to use the 40% off because the item is on sale. Very strategic but not really. It makes me want to take my shopping elsewhere."