Diamonds Direct Richmond

"In 2021 my wife and I purchased an engagement ring and wedding band. We were very pleased with our experience working with Ash Dhanisinghani. Recently, we considered upgrading the diamond to a larger size. Ash was extremely easy to talk to and took his time explaining all the options with the different diamonds. We never felt rushed, and he made the transaction very smooth. We are extremely satisfied with our new purchase and highly recommend him to existing and new Customers. In our experience Ash has demonstrated the following characteristics in an exceptional manner: knowledge, friendliness, competency and customer service. Dan and Mary"

"I noticed the diamond in my engagement ring was loose and the jeweler it was purchased from is not local, so I took it in to Diamonds Direct with hopes they’d be able to fix it for a reasonable price. Not only were they willing to fix it, they did it at no cost and it was ready within an hour. I was blown away by the customer service and how quickly it was repaired, even without an appointment. My ring was returned to me beautifully cleaned and I even got a free jar of cleaner! I will now be returning to Diamonds Direct for all future jewelry purchases!"

"I had the pleasure of working with Denise for our engagement ring. I wanted a particular style pear shaped ring with a halo, some accent diamonds, split cathedral, something with some structure to it, and so on. I had looked online for months and had some ideas of what I was looking for. From day one Denise brought out a beautiful selection of rings they had. One thing I will say about Denise is she has great taste and is very honest with you about the whole design process. I ended up using one of the setting she brought us as a base and had some custom changes to it. They sent me renders of the custom ring and made the whole design process a breeze. Very fast turn around too. During the diamond selection process, I was very adamant on certain length/ratios I was looking for. Denise brought out a beautiful selection of diamonds for me to look at and helped me understand the more important features of a diamond and where I might be able to save. In the end, I walked away with a ring that was even better than I imagined. I cannot speak more highly of Denise and her character. I highly recommend using her and I promise you will be more than happy by the end of it."

"I did lots of online homework to determine what features I wanted in a diamond and what I should expect to pay. Then I came into Diamond Direct hoping to steal a little bit of extra knowledge before finding my best deal online somewhere. Ash helped me out and absolutely took me to the next level. He gave me more knowledge and showed me different diamonds to compare with my own eyes so I had real experience. Then he got online and helped me filter down the thousands of online diamonds they have to find the perfect one in my price range. He found the perfect ring to go with it and ordered them from the different locations so I could see them in person. Then he cut the price even more since I was getting both. He even took me outside so I could see the diamond sparkle in the real sunlight. To make it even better, he has continued to work with me over the last 1.5 years including the free +10% value, cleanings, resizing, etc. Diamonds Direct has been great but Ash will give you the service you could only dream of. He will give you the pressure free service you want."

"Had the pleasure of working with Denise. She is the best! From the moment I walked through the doors she guided me through every step with confidence. Brought the vision I had for the perfect engagement ring into reality and I couldn’t be more happier. If you’re thinking of purchasing a ring or any jewelry, Denise is your person! I’ll absolutely be returning, best experience. Thank you!"