Enterprise Rent-A-Car 7006 Mechanicsville Turnpike, Mechanicsville, VA 23111

"I typically don't give negative reviews. Sy purposefully misrepresents their extra coverage. Said we needed it even though we had insurance and did not need the extra coverage. They push you into buying the extra coverage and try to convince you that you have to buy it, but you don't. Be forewarned. Purposefully misleading customers out of their money is a really shady business practice. Will be contacting the Better Business Bureau on this one."

"The guys at the Mechanicsville office were great. All of them were very helpful and explained the details of rental very clearly. The guys made sure that I understood everything. When the car was dropped back off, they took care of the return very quickly. While one was checking the car, the other was getting the paperwork completed. If I ever rent again, it will be with this crew. Their customer service level is top tier."

"This place is well managed and organized. A good example of an excellent customer service. They provide ride. The rental car I got have high mileage so I assume the car on the lot are beaten up. Issue with the car, low tire pressure the next day and gas is 3/4 full when I take the car, not convenient when your try to refill the tank, actually overfilled and they owe me some money. Please make sure your vehicles are ready before you rent them."

"I recently visited Enterprise on a busy day, and despite the crowd, I was amazed by how well they managed everything. It almost seemed like they could use more staff, but their team was incredibly well-polished and handled customers with ease. From the moment I walked in, I was greeted with a warm welcome and a smile. The staff was attentive, efficiently managing the long queue of customers waiting for rentals. Despite the rush, they took the time to answer all my questions and provide valuable assistance in selecting the right vehicle for my needs. What stood out to me was the professionalism and composure of the Enterprise team. They remained calm and composed, even during the hectic moments. They were organized and efficient, ensuring that each customer felt valued and received the necessary attention. Moreover, the rental process itself was smooth and hassle-free. I was impressed by how quickly they processed the paperwork and got me on my way. The vehicle I received was clean, well-maintained, and suited my needs perfectly. Overall, my experience at Enterprise was excellent. Despite the challenging circumstances of a busy day, and some overwhelming rude customers, their well-trained and customer-focused staff excelled at handling everything with ease. I highly recommend THIS Enterprise for their exceptional customer service and professionalism."

"Loren the manager, Chris and Antwoine from Enterprise located in Mechanicsville, VA were the best in customer service that I have encountered in quite a while. We needed a rental after learning that our car would have to stay at the dealership for repairs not one week but two. From receiving the best rates, to having our rental, cleaned. prepped and made as comfortable as possible while this was being executed, is the service that you will receive from Loren Chris and Antoine. We honestly felt that they have restored our confidence in customer service. They went the extra mile to ensure that all of our needs were met. What a pleasure! Please continue to do an excellent job!. We are living in a new community and plan to share this great experience with all of our neighbors in New Kent VA."