SEPHORA

"I had a wonderful experience at Sephora last month. I missed my chance to complete the feedback survey but I wanted to make sure that the lovely people who helped me are celebrated. Kelly gave an excellent lip facial and helped me find the perfect product to keep my lips moisturized during winter. Jamie greeted me with kindness and was patient and helpful. Rosa and Wendy worked hard to help me find the right colors and products I needed. For someone who knows almost nothing about make-up, I left Sephora feeling empowered and equipped to do my own make-up and feel confident. Thank you to everyone who helped me that day!"

"We always have a great experience at this store. Employees are always attentive and kind. The inventory was a little low today (1/2) which is completely understandable given the holidays just ended. Store was neat and organized."

"Came to this store on Tuesday, December 12, 2023 and checked out at 3:13 PM. If management reads this, you'll need to know the time so that you can train your cashier to watch her racial microaggressions. Will go into detail with that towards the bottom. Upon entering, I proceeded directly to the foundation section. While I understand that immediate greetings aren't always possible, I was disappointed by the lack of acknowledgment or assistance during my search for products. Despite my attempts to seek help, I found myself navigating the selection without any support, which unfortunately is a familiar experience as a woman of color. I was literally told to "hold on". There was a much better way to state that. After flagging down another employee for assistance, I received help obtaining a sample, but this was the SOLE assistance I received despite struggling with the available choices. However, the most disconcerting moment was during the checkout process. The cashier made an unprovoked remark about the store's return policy, stating, "Just so you know, we don't accept returns without a receipt." This statement was delivered in a manner that felt unnecessary and was not extended to previous customers. Coupled with the lack of assistance and the overall tone during my visit, this comment added to the demoralizing experience. While I hesitate to attribute such experiences directly to racism, the evident disparity in assistance provided to me, the only person of color in the store at the time, prompts concern. It is crucial for your staff to receive training on racial sensitivity and provide equitable service to all customers, irrespective of their background. I hope this feedback can contribute to fostering a more inclusive and supportive environment for all customers. I appreciate your attention to this matter and hope for positive changes in the future. I will be taking the sample of my foundation and buying it elsewhere."

"I went to grab a new foundation and the team was so helpful and friendly. Wendy, who helped me, was so wonderful. All her recommendations were spot on, she was very professional and knowledgeable. She was super sweet and patient with my millions of question. I had a wonderful experience thanks to Wendy and the rest of the team who were so lovely. Thank you!"

"The customer service was fantastic. Wendy was very patient explaining the different products as she customized the experience for my particular needs. She suggested some great products for my skin type and gave me excellent suggestions on how to apply them. I never felt rushed. Wendy gave excellent service and is a wonderful human being. I'll definitely go back."