Hilltop Family YMCA

"Really starting to upset me with taking money out of my account without permission, charge me twice for the wrong membership cost and STILL hasn’t applied my work membership discount"

"What was supposed to be a positive, enriching summer camp experience for my 5-year-old grandson turned out to be a nightmare. After 2 voicemails to the summer camp coordinator, a hand-written note to her from a nice front desk staff member who was empathetic, a text and a phone call to her from another staff member asking her to call me, and a voice mail to the executive director, I have yet to receive a return call. (I started calling 4 AUG.) My grandson was teased about his disfigured hand by another camper, and she enlisted several other campers to "not be friends with him or talk to him" because of his difference. To see a bright-eyed, innocent child who was so eager to attend camp with such enthusiasm be reduced to an inconsolable, sobbing, sad child at the mere mention of camp is heart-wrenching. He was supposed to attend camp all summer, but he has not been back since the end of July. He has learned how to handle bullies and their comments, but this time his strategies did not work. I simply wanted to let the summer camp coordinator and/or the Director know that the campers (and this girl's parents) might need a talk about diversity and acceptance."

"Staff at the front desk and instructors are amazing! But .. I had one bad experience with child care. I have given child care permission to change my daughter. Before I left for the pool , I told child care that she has pants, new underwear and shoes if she has an accident, I also explained my 3 yr old can't climb an adult toilet unassisted. Instead of calling me , the child care worker had my daughter in wet pants, shoes, making her WALK through the facility in urine. Through the women's locker room and to the pool and l was left with her. " bring her back if you want ". And leaves me sopping wet trying to help my child. Literally hands me my child and darts off from the locker room with out her "accident bag" with change of pants ,etc. . I had to carry my child out of the facility ( I had back surgery, the reason im even at the YMCA), my daughter half wrapped in a wet towel , barefoot and I had to go back the next day to get her " accident bag" that should have been used to change her or given to me in the locker room."

"Joined nine months ago. Staff are always friendly and engaging. It is inspiring to see how well they work with people with disabilities and provide a sense of community. Not a glitzy fashion gym but well equipped. My wife has enjoyed the yoga classes and we don't use the spin cycle room or the pool but we enjoy the saunas. Crazy as it seems, I am motivated by the Activtrax T shirt awards system. Good price point for a family and the dues help the community as well as provide service."

"Extremely disappointed with their swim lessons. First class was canceled because instructor was unavailable but was told they don't do make-ups (unless you sign up for another session - then they discount one lesson.) Then when we finally did have class the instructor had no roster, so sorting out admin took 10 minutes (of a 30 minute lesson). Too many students for one instructor - no quality time with any one student. Next, this was a preschool class, meant for 3-5 year olds, but an 8 and 10 year old were allowed in, distracting the teacher. Instructor was not good with young children, but probably because she was distracted and frazzled with too many kids of differing skill sets and ages. Pool is also all wrong for preschool-age students. This is a lane swim/swim team pool only; there's no adequate shallow area for small children to get out energy while waiting for their turn with teacher. Finally? The Great Neck rec center has longer classes (40 minutes) for a lower price ($50/session vs $70) in a bigger pool with better locker room and overall facilities. So sorry I wasted money and time on this place."