Kiln Creek Animal Care 900 Brick Kiln Boulevard, Newport News, VA 23602

"Honestly the worst experience I have had with a vet. The office reeked of pee. I have brought my dog to certified fear free vets before and have never been told my dog is so nervous that she needs anxiety medication for future visits or that she is so nervous that they “can’t get a good look” at what I brought her in for. I have regrets agreeing to take the medications home and supporting the idea. I want my dog to be comfortable, of course, but I know my dog more than the people who were in the room with her for 5 minutes."

"I would rate them zero stars. How can an appointment need to be rescheduled after being 5 minutes late? A FORTY MINUTE appointment is jeopardized by being 5 minutes late. I understand that they have a process, but advising my daughter about the restrictions beforehand would have been helpful. The email provided not only gave the wrong time for the appointment, but then they wanted to penalize her 98$ for a missed appointment fee after driving from Virginia Beach to Newport News (gas) to see this “exceptional” veterinary clinic. I am so disappointed and will not be using their services in the future."

"tldr; Dr. Cutler is amazing! I have a reactive dog that is difficult to work with. Because of that, vet visits are always a nightmare. But everything was different with Dr. Cutler and I had no idea how smoothly a vet visit could go. On the intake form, I was asked about my dogs needs, where he likes to be touched, how he likes to interact with people and what surfaces he is comfortable standing on. When I arrived for my visit, it was very clear that the staff read that and took it seriously. The room was set up to meet his needs and the staff was kind and gentle with him. Dr. Cutler offer my dog medicine that really helped my dog cope with the stress of the visit. We have seen at least 5 vets in his life and no vet has ever offered these medications to us. It was great because for the first time ever, I was not spending the entire visit holding my dog down. I was able to talk with the doctor and staff. Which will lead to better outcomes because it the past, it was so stressful my dog and I were just trying to get out of the office as fast as possible. During the vet visit, Dr. Cutler laid out options for testing and treatment and allowed us to consider what worker for us. The staff priced everything out during the visit and checked with me to make sure there was not a shock at the end. We will be moving all our pets to Dr. Cutler!"

"Absolutely love them at Kiln Creek....We moved here in September and had to find a new vet for our fur babies. We have had 2 unplanned visits for 2 of our babies. They got us in right away. One visit was the day after Thanksgiving when our pomaweenie's eyes went cloudy overnight and he lost vision. Thankfully, he is okay and is turning a corner. They are prompt, caring, knowledgeable, friendly, and feel like family. I am so grateful I found a wonderful veterinarian office with amazing staff for our babies. Dr. Chris is amazing♥️"

"I took my senior cat here and found out that he had oral cancer and was about to die. Despite the terrible occasion, they were super friendly, professional, and did all they could to make sure he had a few more days with me on earth. The visit before the bad news they even texted a picture of my cat because they thought he was being cute after his meds which made me smile, so I attached it with this review. When it was time to put him down, they made it as easy as it could be for someone losing their best friend. After my cat passed away, I received a hand written letter with a sentence or two from many of the employees there. Because of that act, I decided to bring my new kitten there after a month or two of grieving. They have been great with my new kitten, who had an upper respiratory infection, and didn't prescribe medication right away to give his body a chance to fight it off naturally. That didn't work so I had to go back, and got medication, but I feel that their actions were always the right ones. They make sure you understand what's happening, and make the lines of communication super simple by accepting paperwork or appointments via text messaging. My kitten isn't very scared of people, so the whole fear free certification was never something I sought out, but they have a little cubby cats can hide in, provide toys for them to play with, and have good treats to help reward animals with positive reinforcement. This is the only vet I've really been to, and when talking with friends in the area, I think it's the only vet I would ever need. They really do seem to care."