Petco Grooming 12551 Jefferson Avenue, Newport News, VA 23602

"We love Shauna Harris. She does great with my doggy Ghost Oakley."

"Ari looked great and was calm and happy when picked up. Thank you!"

"The whole staff was amazing but Shauna Harris went above and beyond and took care of our baby. She deserves to be recognize of how wonderful she is."

"Pandora had great customer service. However, I just don’t like his cut. I felt that it was patchy in the side area with an uneven cut. Also he has a cut on the left side of his nose and on his belly near his genitals. This was his first full cut. However fur grows back and he’s still a happy puppy"

"We have been loyal clients with both of our dogs for 6 years, with no issues. Today we were refused service due to a NEW policy update that we were never made aware of. The policy that is non existent to clients, only verbally stated by their manager states that they will no longer accept dogs with a history of seizures if they are not on medication. Our dog does have a seizure 1-2 times a month, however not enough to be put on medication explained by the Vet. Our dog has NEVER had a seizure or any other issues with them. We have always been transparent with our dogs medical history and there has never been an incident in the 6 years we have been bringing her there. This grooming facility failed to communicate their new policy to their loyal clients. We are beyond upset and this situation could have been avoided entirely. There is a huge lack of professionalism and an undermining of quality in their service. We waited two weeks for their grooming service only to be turned around at their door. To fix this, they offered to schedule a service that would avoid her being put in a kennel. The manager stated she believes this will be less stressful. My dog has no issues with being in a kennel. This is not the issue. This would be a $14 increase to our current bill. This was their fix. We are absolutely devastated to lose our favorite groomer but this lack of professionalism and service to loyal clients is unacceptable. Thank you for wasting out time waiting for their appointment and wasting out time to drive them to your facility. We were always very kind and patient to your staff with exceptional tipping. We cannot believe how we were treated today. Absolutely appalling."