Hyatt Place Roanoke Airport/Valley View Mall

"Newly renovated room was fantastic. Front desk was friendly and helpful. Lots of restaurants close by. Super easy!"

"Great place to stay. Although they are doing renovations currently they are doing their best to provide. The only thing I have to say is the room had no microwave I had to ask for one besides that I'm having a great experience here"

"Great experience. Booked a room via Hyatt app late at night. Easy to find location right off the highway. Check in was easy. Clerk was courteous and welcoming at a late hour. Room was clean and comfortable. Upon arriving at home we had realized that my daughter left her toiletries bag in the room. When I called the hotel I spoke with Robin who quickly located it and explained how the return would work. We communicated a few times via email and within a few days my daughter’s belongings were back home with us. Robin and staff really went above and beyond what most people would do to help out. I really appreciate him and the staff at this hotel. Robin is a real assets to Hyatt. Thanks again, Robin!!!"

"Our most recent stay was for one night, checking in on December 25, 2023. The hotel has been undergoing room renovations, and our room (0521) had been updated - with a few minor knockdown items to finish up. The new design is fresh and clean with a more open and bright palate. The new glass shower doors were lovely, and overall we enjoyed the room. The staff was friendly (especially the two Melissas at the front desk). This is a great place to spend the night and we look forward to staying here again soon."

"The first room that we were given had makeup smeared all over the bedspread and heating unit, so we returned to the front desk and requested another room. The second room was a little better but as the evening progressed we found that the tissue box had one tissue remaining and the HVAC unit cycled on and off throughout the night and sounded like a jet engine on takeoff. No sleep for us at all. But wait, there's more. Guests should be informed that the hotel is being refurbished and hallways smell like commercial glue and solvents. The included pictures are of the chair at the desk that was propped against the wall and was held together by one loose bolt, and broke in half when I sat down in it to check my blood pressure. The breakfast that they served was the worst "free meal" that we have experienced at any Hyatt we have stayed at in the past three years. After mentioning all of these issues, the manager apologized profusely and without any hesitation comped our stay. I guess we weren't the only guests to complain about the condition of the building and its staff. I guess it's back to Hilton for us."