Petco

"dog groomer told me the matted hair on my tiny dog needed a vet to cut ! outrageous, I guess they don’t have any scissors and i didn’t know that petco groomers have gone to veterinary school and are licensed to dispense medical advice. not another penny will you get from me you lazy jerks"

"An ok experience but a weird vibe. The only cashier on duty was unfairly busy, as 2 or 3 management staff stood outside their office doing nothing but standing around. The floor staff were great, as was the over worked cashier, but the management seemed creepy. I bought a jacket for my sweet puppy, but I won't be back."

"I've tried to call for weeks, and they never answer or return calls. Went in this morning to ask the grooming department if I could schedule for a Goldendoodle and Australian Shepherd. Waited patiently for a few minutes outside the grooming door, as the attendant was chatting with a customer. Since I am new to Petco, I did not realize I'm not allowed in that room and there was no sign. So I open the door and ask if I was allowed in, and she rudely told me that they have to finish their process I need to wait outside. It was the way that she said it and looked at me like I was dumb, it made me feel just terrible. You never know what people are dealing with and you should really be kind to all when you're in the retail industry. As well, if there are people waiting in line chatting should be kept to a minimum so that you can help the next person. But this is not rocket science. I will not come back here."

"Nice workers but rated down as their policies change from day to day. Wasting customers time is not a great way to help. One day they do cash back when purchased online with PayPal, the next they demand “any” credit card to refund the purchase (all returns done with receipt and order numbers correctly on my part). I do not know how that is legal or ok to return on a card I didn’t purchase with but super shady and poor policy for sure. Refund it back to PayPal or give me cash back as I still have to pay that bill. Very shady. Adding also I was there days before and returned item from same order and they gave cash back… so literally policy changes day to day and who you talk to even if same people there."

"the ladies who were here this night i came in were very nice & definitely seemed like they want to be there. The lady who checked me out actually talked to me and had a conversation while doing her job which made coming back out to the store after work not seem like such a hassle! The made great suggestions when trying to decide something to add into my rats cage!"