The Home Depot

"This location speaks for its self. Horrible management (store manager and assistant managers) , terrible communication. Dishonest corporation. This is definitely a location that needs an undercover boss sent in to do some investigating!"

"I wish I could give negative stars. This store is an abomination. One of the incompetent managers (Taryn) lies to customers. She is rude and ignorant and actually claims that she is the only manager on duty when she is not. The male employee who works at the truck rental counter actually cheats you out of money exactly like a common theif. The lying ignorant woman who was one of the managers on duty has no desire to solve a legit issue that I had about being charged incorrectly. I was ripped off and charged for tome that I shouldn't have been charged for . Instead of helping me I was ganged up on by 3 employees who insisted that it was standard protocol to charge me for truck rental time when I wasn't using the truck. I was still in the store filling out paperwork. I couldn't believe the way I was spoken to by the employees. I was made to feel guilty for expecting them to provide the materials that they advertised were included. The rude guy was so annoyed that they had to charge me for a dolley that was included in the price of the rental. He made it very clear that he was unhappy and annoyed that my money would be refunded. I could not believe that 3 employees would speak to a customer like I was spoken to and treated. One of them was a manager or assistant manager and was setting a horrible example. They lied to me and about me and refused to to refund money that they incorrectly charged me you would have thought that refunding my money was coming out of their personal funds. This was my first experience with this store and I'm making sure that the whole state of Virginia never shops there"

"If somebody is looking for a quick buck what I'd do is go to the moulding section and accidentally cut a finger off because HD makes you cut your own board to length. Let's say it's your first time using a saw? Think an ambulance chasing lawyer would want to hear about your loss of a hand? So let's say you cut 4 boards and they were all 8 feet. A HD employee will stand there measuring each board even though they're all the same length. Why? Because they can't do math and just add the inches up with a calculator instead of multiplying 8x4. They instead will add up 96 inches 4 times and divide it by 12. The claim she made was that they sell the moulding by inches. That's not true I argued otherwise the tag wouldn't be $/ft. I've spent a ton of money here but I'll go to Lowe's at least they give you the 10% off everything for the military discount."

"Placed an online order for screws and lumber, they wouldn't deliver the screws so had to pick them up. The wood took 5 weeks to deliver, when it finally came realized it was wrong lumber for the job, the return took 3 weeks, in the meantime while waiting for the pickup I ordered the right lumber but it was raining for the delivery, he pulled to the end of my driveway and then left while I was standing there watching him do this from my garage, I called the store and was told they couldn't deliver for 2 weeks which was on day 3 of the new order, I spoke to a manager but he said the driver couldn't turn around. I canceled the 2nd order immediately, which I did receive the refund for the second order. It's now August and I'm still battling to get the refund for the April order with homedepot and citybank because I used my homedepot card for the purchase. I will never ever again attempt to have something delivered from homedepot, besides Lowes delivery was quicker and they have a low price guarantee. Lowes might be further but not dealing with homedepot customer harrassment program is worth the effort."

"Horrible experience trying to buy a washer and dryer. Since our home is being built and we don't have an address yet, we asked to pay for the appliances (fully) and the employee said it couldn't be done as he needs to provide a delivery address in the system. We asked to speak to a manager to find a solution and the manager (Patrick) went straight to speak to the employee, ignoring us, and not even a greeting to me and my wife. Like we weren't even there. Horrible attitude, horrible experience. Never coming back to this store."