Tiger Fuel Company 130 Commerce Street, Appomattox, VA 24522

"I’ll start by admitting that we are naïve to the process of renting a propane tank. One was provided with our house when we purchased it and was attached to one of our outbuildings. That was in 2021. To our knowledge, at no point were we notified by the company that we would have to have a new rental agreement with them. We just thought it came with the property. There was only a faded sticker on the tank that had the tiger logo. The company claims they sent a letter in August 2023. It was addressed to “new homeowner” and that was to serve as notification of needing a new contract. At that point we were in the home for two years and didn’t consider us falling under the new homeowner category. Admittedly, we probably threw it out thinking that it was junk mail. Today, two gentlemen walked across the lawn, rang the doorbell and can be heard singing “nobody’s home”. Unfortunately, we were not home at the time. Both of us were in meetings, and could not respond to the alert. They waited a few minutes and then removed the tank. No notice on the door or note where the tank used to be. I called a few companies in the area to see if they knew anything about the tank that was at our property. I eventually contacted tiger in Appomattox. I asked if there was anything that we could do to get the tank back and apologized for the misunderstanding as we were under the impression that it conveyed with the house. He said no this happens all the time but you’ll have to pay us $350 and start a new contract with us. When I asked if they would be willing to waive the $350 fee because there was a misunderstanding. I was told I should’ve gotten the letter and read it. I also asked why there was no note left on the door the response I got made me feel like it was a dumb question. I had hoped to come to the better business resolution than what I was presented with today. Unfortunately, that was not the case."

"Tiger always does a great job for us at fair prices. Most recently we were having trouble with our gas log not staying lit. The technician came as soon as he could, fixed the problem quickly and showed us how to fix it ourselves next time."

"The guys that came and did the install we're very knowledgeable and polite !!!! The Buckstove that we picked out is beautiful !!!!! Thank you Tiger fuels Appomattox !!!!"

"Tiger Fuel is a top notch company that is adamant about customer satisfaction! I get my fuel for my vehicles and equipment! They are competitive and if you need any service done on any of your gas appliances, they've got you covered! You should seriously consider Tiger Fuel for all your fuel needs!!"

"Update - Thanks for the info on just hold the button down for 10 minutes before even trying to light it and then 3 additional minutes until it will light. Didn't know everyone goes through this unless you leave your pilot light on year round, and other than that, no complaints! Original comment..... Every time you fill my tank, it takes 30 minutes or more to light my fireplace logs because of so much air in the in the lines. I have to just about use up a bbq grill lighter to get it finally going because it's just putt putt putt putt putt putt putt with the little bit of gas with all the air. I suspect I must be your 1st stop after filling the gas truck. How about from now on you let me call you when I need a refill and then make me your last stop, ok?"