Pender AIR

"This is our second time working with Pender AIR (specifically Christina) flying our dog Albie, this time returning from overseas. As we experienced the first time (3 years ago), everything was just fantastic, amazing customer service, extremely responsive and there was never anything that was too much trouble. Albie stayed a few days in boarding once he arrived and we were sent pictures and updates through out the whole process about how he was doing. That really meant the world to us to know that he was being thought about. I hold a place in my heart for this company for giving us peace of mind on our return stateside."

"From start to finish, this was a really positive, anxiety-free experience. Transporting two dogs across the Atlantic involved so much more than we anticipated - from microchips to USDA clearance, crates, deworming and a whole bunch more of steps in between! The team at Pender Air took on the logistics with professionalism and real care and concern for our wheatens. They arrived safe, sound and happy. Would highly recommend Pender Air - thanks for the great service you provide!"

"Hired Pender AIR to help get my dog from the US to Tanzania. Karla was my point of contact throughout and she was AMAZING. So responsive, organized, and clearly knows her stuff. We communicated through a ton of emails - as I was coming from out of state (USDA certificate done by my home vet in Ohio), boarded the dog with Pender, then Karla took care of all the flight preparation and permits. She reached out to our Ohio vet and made sure they had all the support they needed as well to get the health certificate done on time with clear instructions. Best of all, while my dog was boarding with Pender in the days before his flight, Karla checked on him, spent time with him, and sent photos - giving me great peace of mind as I had to travel out of the country before he did. Absolutely recommend Pender for pet shipping!"

"We reached out to Pender Air in order to transport our dog Maya to Singapore. My husband and I had never been through the process of sending a pet abroad so we were very anxious, but Pender Air helped to alleviate those worries and give us confidence that our dog would be safe and happy during her travels. The day of drop off was so easy and our typically very anxious and attached dog walked away with the handler like she’d known him all her life lol. Karla was fantastic throughout the whole process, very communicative and helpful. We had multiple date changes to deal with but she was so accommodating and gracious. Karla even coordinated with those who would be handling our dog through her layover so that we could get updates and pictures, I feel that this attention to detail shows that Pender Air truly cares about your pet. I would absolutely recommend Pender Air to anyone sending their furry family member abroad!"

"Pender Air was absolutely wonderful in helping us move our pup internationally. They deftly navigated several challenges that popped up such as change of flight times, delayed health certificates, etc. They kept us up to date of what was happening and what plan b (or plan c) was going to be. Our pup arrived safely and is doing well. Thank you so much, Paul and the rest of the wonderful team at Pender Air, for taking such great care of our fur baby!"