Beach Municipal Federal Credit Union 4164 Virginia Beach Boulevard, Virginia Beach, VA 23452

"We waited in the drive thru for 10 minutes before we were helped. I wanted 10 $10's and wrote a check from their sister bank. She told us we had to go inside for that transaction. The drive thru person brought my DL and check in and gave it to another teller in training. We waited another 20 minutes in line before we were called up. Only to have her tell us."she couldn't give us cash but would have to go through our account number. The trainer just stood there. I didn't know what on earth she was talking about so we left. I had to ask for my DL and check. Very unprofessional from teller and trainee"

"I recently purchased a new car and my rate i believe was about 15% I financed my car and Audrey was so informative and provided so much support throughout the entire process. I saved so much and my rate is now 5.94% !!! Thanks Audrey for all you do and the beach municipal team!!! You guys are the best"

"Robin was absolutely phenomenal! I had multiple transactions, yet Robin was patient, thorough, and had impeccable attention-to-detail. I'm so grateful that all of my transactions were handled professionally and in a timely manner. I noticed all customers were greeted immediately upon entering. The lobby was also very clean. What a lovely credit union with such friendly people. I'm so glad I stopped by."

"I only use this institution as a service center, because my credit union is in Maryland. Thank God! I went in and was treated as if I were a criminal. Robin their member service rep asked if I could lower my mask and look at the camera. I have used this facility on several occasions. Never once did anyone ask me to lower my mask and look at the camera. I asked Robin why if my picture was being taken.I also explained that I had not been asked that in the past. Robin explained if she doesn't recognize a customer she asks them to lower their mask and look at the camera. Now, I find it almost unbelievable that an employee can remember every customer she services. Especially a credit union of that size. After speaking with the branch manager I was felt even more dismissed. Basically, Rachel the branch manager sang Robin's praises and told me that Robin followed policy. This led me to ask why I was experiencing this for the first time. Rachel stated that the other employees had gotten it all wrong and she would have to speak with them about enforcing their policy. My bottom line is... I only use facilities that appreciate the value of their customers and do NOT treat them as criminals. Needless to say I will handle my finances elsewhere."

"I’ve been a member of this Credit Union since 1985, they have helped me thru many obstacles including walking me thru the process of handling me through finance credit issues associated with a death. They have finance two vehicles for me as well as assisting me when my acts were compromised. I have always felt confident when I contact them that they will help me including recent sign in problems. ( they were so patient to keep going over and over with me until I finally “ got it” ) I’m grateful for this fine group of people and commend them for all they do. Thank you guys!"