Ulta Beauty

"The customer service representative Link provided outstanding customer support. I wasn’t sure what I was looking for to purchase. When Link came to me and offered her assistance she made my experience so much easier. She is pleasant friendly and knowledgeable about the products Ulta Beauty is selling. She took her time with me, gave me options and made sure I was comfortable with the products I was purchasing. I will come to Ulta beauty more often as a result of my satisfied experience today."

"01/23/2024 around 11:45am *Only reason I am leaving 2 stars is because of the sweet employee behind the cash wrap* Today (January 23rd, 2024) when I arrived to pick up my order I was promptly greeted very sweetly by the woman behind the cash wrap. She instructed me that she was not in charge of pick ups but that she would notify the right person that I was there to pick up my items as well as where I was in the store (I still wanted to look around a little while I waited). I could overhear the woman I had initially spoken with tell the woman in charge of pick ups where I was (in the aisle right in front of the cash wrap) so I tried to quickly decide if I was going to purchase the item I was looking at before the pick up woman got to me. What I was not prepared for was the sheer attitude and dismissive behavior I was met with in the aisle by this employee. I have never felt like such a bother to someone in my 25 years of life. I always strive to show and take pride in the level of respect, appreciation, and patience I have for individuals in the customer service industry as I know from personal experience how taxing it can be at times. That being said, this woman on pick up orders made me feel (in the 1 minute of total interaction I had with her) like I was unwelcomed, unworthy, and a nuisance in the store - like she couldn't get away from me fast enough. I hope I am the only person she makes feel this way today because I would hate for others to feel the same way I did after coming in contact with her. On the other, more positive note - whoever the woman is that was assigned to the cash wrap could not have been any sweeter, welcoming, and helpful. Anytime she was in front of a customer she was smiling and engaging. I did not see a single person leave an interaction with her without at least a grin. She honestly helped me get a little of my excitement back about the few products I picked up as well as the additional item I purchased while in store (which I wouldn't have done had the other woman been assigned the cash wrap just to avoid her). So if this really does get seen by the manager at the store I picked up at, please thank her for being a spectacular buffer to the grumpiest person I've ever seen work around such fun and creative products."

"I wish I caught her name but there was a very sweet employee at the cashwrap who helped me find products that applied towards a coupon I wanted to use. Very good customer service!"

"Poor customer service. An associate offered assistance so I told her what I was looking for and showed her on my phone. She told me I could find something cheaper at Walmart. I guess they don't want business? Then when I was checking out, 4 girls were behind the desk and so loud that I could barely hear the girl ringing me up. It doesn't matter anyway because she had poor customer service and was texting on her phone. I worked retail for years, and this was one of the worst customer service experiences I've had in a store and will just shop online."

"I am a little late to post this review after my visit and I could kick myself for not remembering anyone's name. I have been going to this Ulta since it opened, and I have never had such a wonderful experience as I did on Saturday August 5th! The first wonderful lady that helped me gave me her recommendations for products I was looking for, but did not feel confident on the other products I was interested in and went to get someone who would know a little more (thank you for your honesty--you were so sweet). The person she went to get was another wonderful lady who was beyond helpful in her knowledge and recommendations. We went over products we have tried and the similar experiences we had with those products. We went over skincare and make up and it was a very pleasant interaction ( I am not a people person, so this says a lot). She was very honest about products and stayed within my budget. She did not press me on prestige brands...even though I love some, they are not always the best for my wallet. We even did a comparison for makeup and found that the less costly makeup worked better for me. Last, when I was in line to ring out, the lady behind the register was very nice and happy. Even though our interaction was extremely short, it was refreshing to have ANOTHER smiling face. I worked in retail for about 10-12 years and always kept customer service professional and built relationships with the customers. It is so nice to witness fantastic customer service when it is so hard to find nowadays. Thank you ladies so much! I can only hope that my next visit will be just as wonderful and that you all will be there!"