T-Mobile Authorized Retailer

"Have not been able to help me out for 3 days. Came in Sunday but “management isn’t here, come back tomorrow when manager is here”. Came back Monday (today) and the “system is down, sorry”. This location has problems that should be addressed ASAP. Not satisfied with the way they run things."

"Great experience! We went there to set up a phone with a new line and we had great experience. Both Zachary and the store manager were helpful and courteous with customer service in mind. We will be back for sure."

"I've been nursing my busted up Galaxy S9 along, with packing tape on the screen to keep glass out of my fingers, for the past year or 2. Finally, a drop face down in the gravel rendered the touch screen almost unusable, with just enough function to keep me thinking it'd work "enough" to get by. After 10 minutes of composure for 4 word texts that looked like riddles, I finally had to throw in the towel. Corey & Katherine at the Warrenton store were phenomenal helping me get my new phone set up & everything switched over, despite even having to resort to plugging a mouse into the old, battle weary S9 to use the screen. They were both very knowledgeable, helpful, & had a great sense of humor as we laughed at the adventures of the S9 & the trials it faced. Thanks Corey & Katherine!! You made the task that I had been dreading into a fun, positive experience."

"Eugene helped me with an upgrade and it was sooooo painless. What a delight to have competent and professional help and guidance!! He is a star and I will only do business at this store henceforth!!!"

"They are not interested in helping you here unless you are buying a new phone or becoming a new customer. I have been a T-Mobile customer for over 10 years and had an issue with my phone that I had been working with customer service over the phone to fix. Customer service decided to send me a replacement phone. I told them at the time that the back of my phone had a crack in it. They said it was OK, and they shipped it to this store. I went to pick it up after I was notified that it had arrived. They refused to exchange my phone because of the crack in the back that I had mentioned to Customer Service. The front screen was not damaged at all and the phone was in working condition. Thanks for nothing. They just wanted me to get a new phone."