Firestone Complete Auto Care

"Last time I went to this Firestone customer service was terrible. Definitely was not a welcoming place you’d want to take your vehicle. Today was night & day, Chris was attentive and asked the right questions. He made my experience there great. Most shocking was my car was in and out in one hour on a Saturday. Would definitely return as long as Chris is who I deal with. Thank you again for your great customer service!"

"Sam was my advisor when I checked it. He offered me a great offer to check my break pads, holes and fluids. With it being the winter months. It’s was a deal and couldn’t pass up on. He did great calling and following up on my service as well. My SUV was done within 45 minutes. At check out Chris assisted me. He was very polite and willing to help me save money with a master card. It was a great offer but I had to decline due to timing. Overall, I had a great experience. Thank you!"

"Called Firestone in Mechanicsville and spoke with Chris! He was awesome from phone conversation up until the time he checked me out after service. He enthusiastically booked me a oil change appointment for same day and service was completed within 1 hour of drop-off. Excellent customer service, professional, personable & friendly! Always a wonderful experience."

"Customer service at the Mechanicsville location is the absolute best! Me and my family had a bad experience with an Enterprise rental having an exhaust leak. I called not a 1/2 day in advance and Sam was kind enough to take the car in even though they had a full schedule with the holidays. It was an absolute pleasure to deal with Sam and with Kevin diagnosing and fixing our problem in less time than they quoted was top notch! I cannot say enough about how grateful we are for the entire staff and their hospitality. To whom it may concern at Firestone; these are the friendliest, professional and caring customer service representatives I have come across in my own 30 yrs of customer service work. Please treat them as such as they are what makes your company great. They are the best asset you have and should model the rest of your employees to be. Sincerely, JE"

"Took car in to be diagnosed. It never was. They only changed the oil but charged me for both. I came in next day and complained cause issue is not fixed I brought car in for. I was refunded the diagnostic charge as they found out it was not done. These associates were helpful in this - only positive part of my experience. I took my car to another shop that agreed with me that the issue was my crankshaft position sensor when I explained what was happening. Firestone thought I was crazy and rudely asked how I thought that was it. It’s called GOOGLE! Just because I am a female does NOT mean I’m ignorant, because that is exactly how I was treated. Y’all were out to scam me so I’d have to pay more than just fix what I told you I thought was the problem. You should have diagnosed it to confirm but you didn’t do that either. I will never take my car back to Firestone due to the incompetence of my cars issue when another auto repair shop immediately agreed with me on the possible cause. It’s an obvious electronic issue that an oil change only can’t cure. But y'all thought my only issue was the oil being overdue."