AutoZone Auto Parts 9274 Chamberlayne Road, Mechanicsville, VA 23116

"Store manager is phenomenal and helped me with my issue."

"After buying a battery there they tested the alternator output to see if it was the reason for draining of the battery. The equipment they used to test it must not have been working correctly because after taking it to the mechanic I was told the alternator was fine and performing properly."

"Stopped by for a new car battery. The prices seemed a little more than expected, but the customer service was awesome. They gave us a cart to take out to the car for the battery and lent us tools to change it ourselves. The store was clean and the staff was friendly. Wide selection of items available as well."

"Terrible customer service. I purchased a battery about 6 months ago and waited for my original battery to completely die before switching it out. I returned my old battery for a $23 core refund but was informed it was past 90 days so I couldn’t return it. After going back and forth with the manager and explaining how wrong that policy was, he returned my $23 but not before a rude employee yelled down from another check out station that people don’t usually wait 3 months to return the core. I explained my position again and told them I would never shop at Autozone again. There are so many alternatives that you would think corporate would teach their employees to not be rude and maybe keep their big mouths shut."

"I visited this AutoZone twice last year with my old beater car. The excellent service and responsive staff really stood out to me. I recently got a new used car and needed a few things checked and replaced. Instead of going to other stores for potentially lower prices, I chose to use AutoZone again. The prices are still very good. And again, their service cannot be beat. The staff is always quick to acknowledge you, locate items and even help with installation. This is now my go-to store for all things auto. I appreciate everyone working there."