Lowe's Home Improvement

"We went to a few lowes looking for a specific dishwasher, online said it waa in stocks but they didn't have them when I got there. I called portsmouth and the lady on the phone (Sherri) said she would look, but I had just got to the store by the time I got to speak with someone and told her I would be coming inside. I came inside and she was already looking for it. She found the item promptly, brought it out for us, walked it to our car, and even helped load it! Definitely great customer service! Thank you Sherri!"

"Felicia Store Manager is a bully. This Store was good to shop at. It not anymore because of this Manager Felicia. We spent around $10,000 to $15,000 per month there. We will not shop there anymore. We going to take our business to Home Depot from now on. She have bully the best people that hardworking and knowledgeable. Always willing to help. *Felicia is insecure person. Not good. Big bully. Lowe’s shouldn't have someone like that represented Lowe's. Other contractor feel the same way. If she still work with Lowe’s we will not be shopping at Lowe's. Thank you"

"This particular Lowes always seems to fall short in customer service and organization when compared to other locations. I recently went to buy a propane tank and was left standing outside for way too long. I had to go back into the store and ask the several employees standing around to please come give me the propane tank. Update: Lowes responded to my review and stated they would address the issue. They get an extra star ⭐️ for responding."

"The store has a wide selection and the associates I encountered were okay, but there were many issues with the store itself. 1. You have to pay for a shopping cart? No thanks. I ended up going back to the parking lot and found one that wasn’t locked. 2. Garden department had hoses all over the place, and they were marked with safety cones, but no one was actively watering. I had to pop wheelies to get the cart over all the hoses. 3. When I attempted to exit the store to get a cart I struggled to find an accessible entrance because all the checkout lanes were physically blocked with metal fencing & carts chained together. Only 1 land was open (self checkout). This was concerning for safety reasons. 4. I drove 45 min to this store because my local store does not carry the specific item I needed. Its location was listed on the website incorrectly so I had to wonder around looking for it on my own. When I eventually found it nearly all the bags were torn open with the material spilling out. What a waste of time and money. I ended up moving half the pile out of my way to get down to bags that were the least damaged because there was no way I was coming back."

"This review is just to warn those considering a fence install. In the end they will likely give you the lowest price. But it will not be worth the endless delays, poor workmanship, constant disrespect, ongoing double-talk, and no ownership. In my case, the project fell apart because one, the Hammer Contractors workers 'forgot' the tool they use to put a post in concrete and said they couldn't go back to get it. And two, because Lowes delivered damaged gates. Despite having those gates at their and every other nearby store (same sku, I went and tool pics), they, two weeks later, still say they are 'on order' says store manager Shatoya, install clerk Chris, and his manager Shaila (whose boss Mike doesn't speak with customers, she says). All while the damaged and unused materials sit on my property. Lowes has carefully put blocks in place to keep customers from going up the chain of command, likely because of just such problems they don't know how to solve. I purchased the fence to protect myself from the attacks of bad neighbor's bad dogs, which I was clear about from the beginning with Joey the salesman. Six weeks after paying in full and signing the contract, the job is half done and weeks away from completion. Beware. P. S. Also, please don't fall for the "you must sign this today to get that price because it's the end of the quarter," like I did."