Subway

"I came in with a friend on our lunch break. We ordered online separately and decided to stay in to eat. As we opened our sandwiches (we each got two), one of each of our sandwiches was wrong; I had a teriyaki blitz with no cheese on regular artisan bread, and my friend had a teriyaki blitz with cheese, extra peppers, and on cheese bread. It's nothing big; mine was on the wrong bread, and hers came with no peppers even though she requested extra. We brought this up to the associate and, who I assume was the manager, and the assumed manager doubted that our orders were wrong. We gave them our wrong sandwiches, and they looked at our receipts. When I said mine was on the wrong bread, they looked at my friend's receipt and tried to tell me it said cheese bread, to which I responded that it was not my order but hers they were looking at. They remade them, and we were satisfied with that, but the comments of the manager were quite rude; my friend ate half of her sandwich before realizing there were no peppers and the manager felt it was necessary to say why did she eat half of it before she noticed. Then, receiving my new sandwich, I opened it and realized there was cheese even though i asked for no cheese(I am lactose intolerant) I brought this back to the manager simply saying that there was cheese on it, to which he replied that the sandwich comes with cheese, and his associate told him that I did indeed order with no cheese; he then tried to defend himself by saying that I should place my order differently and put it in the special instructions because they can't see when it says “no cheese”…on the contrary, my first sandwich where the only problem was the bread, had no cheese, and the receipt that they stick to your sandwich bag says every ingredient you want on your sandwich and nowhere did mine say cheese he was basically blaming me for his mistake…but instead of meeting me with politeness like I did him, I was met with rude comments, he complained about remaking the sandwich for the 3rd time due to me having a problem that he created and asking if I was 1000% sure if its correct this time in a snarky way as if I were in the wrong or came at him rudely. I submitted my order accordingly and approached him politely, I responded about my order being wrong in a polite manner, not like a Karen, and I was met with such rudeness due to an employee mess up…I understand food industries can suck to work in; I have worked in it before, but taking out your frustrations and anger on a customer who is being polite is so frustrating and disappointing. I also ordered a chocolate chip cookie and it was burnt and hard but I didn't bring that up. This was a terrible experience :("

"Whoever thought it was a good idea to promote incompetence to General Manager needs to check their mind. this store is run by managers who not only fail to make a sandwich right but also serve over burned 2 days old cookies. the manager was scolding their employee in front of the customers instead of "training" them. and he was treating them like minions instead of coworkers... please put someone trained in management and keep the food fresh. bake new bread in the morning in small portion. bake second portion at noon. bake new cookies at morning. discard all bread and cookies at end of day. all veggies should expire 36 hours after open. create SOPs and train your sandwich artists the process in the first 2 weeks. get comfortable with firing and hiring! RAISE THE BAR. or get out and make way for someone who can."

"This store is clean and the atmosphere is very pleasant! The folks working here were all wonderfully pleasant. This location also has a drive-thru!"

"We went through the drive-thru on a Tuesday early afternoon while working on a full day of traveling. Our orders were accurate, the food was hot, and we received our sandwiches quickly. The nicest and most pleasant older lady was working the drive thru. Her sincerity and kindness put a smile on my face after hours on the road. They are doing a great job here!"

"Walked in for Take out on 22 April 2023, there were two young men manning the counter, they were extremely well mannered, polite and helpful. NEVER have we been to a Subway with a staff so Polite. Give credit to their parents for their upbringing, it is not taught in school, Also give credit to the Manager who was working that day as he also was on point, not stressed out or micromanaging his staff. My Wife and I were surely impressed. The sandwiches they made were Awesome also. It would be nice if other Subways operated close to the standard of this location."