Ferguson Bath, Kitchen & Lighting Gallery 2703 Ackley Avenue, Richmond, VA 23228

"Associates we’re not friendly and offered no help. I cruised through the store and quickly left. Very expensive."

"I wish I could give this place more than five Stars. The selection of high-end tile was amazing. They also had beautiful and more affordable tile. The lady that helped us was very knowledgeable and pleasant."

"Had a really bad experience here. Came here with my mom prepared to buy 2 ceiling fans however staff never acknowledged us. No one tried to help us at all. The staff seemed to be racist in my opinion. Will never step foot in the business again. Spend your money elsewhere!"

"The in store personnel were great and very helpful. They will most likely have what you need. They get 5 stars but know that the person you call on the phone is not a technical person and can only recommend parts that come up on his screen. I provided the part number from two parts. I was quoted two parts that were incompatible and after properly installing the parts, which was confirmed by an HVAC tech, the more expensive part was damaged. If you're quoted parts over the phone makes sure you confirm with the in store personnel that they are giving you the right parts because they will not refund your money if you install and the part is damaged. Update: Per the owner response below I provided my contact information. I haven't received a response since this initial contact. I reached out a second time via email two weeks later and as of 9/5/2023 still haven't heard back."

"If you're going to Ferguson you're obviously not a price conscious Shopper, but rather somebody's looking for selection and expert advice. You will pay a premium for that service at Ferguson. However, you will have a lot of selections to choose from and the ability to custom order anything that you like. The sales staff there is very qualified and competent. I found them able to answer all my questions and make product suggestions based on my needs."