Lowe's Home Improvement

"Found a planter online that I needed to match another one. Called ahead to confirm the item was available because this was the closest store and I traveled 2.5 hours to pick it up. When I got there, the item was there but broken. I could have fixed it but asked for a discount since I called ahead and wasn't told it was broken, on top of me needing to fix it myself. A 10% discount would have been $9. I was told that too many outdoor items had been discounted and they already lost too much money. Another employee went on further to explain that instead of discounting anything else, they were just having to throw items away so they could be reimbursed by the manufacturer. I have shopped at Lowe's for years, and this has to be the worst experience I have ever had. 5 hours of driving and $40 in gas just for a bad experience. Ended up talking for 4 different staff, not even an apology."

"Lowe's had everything I was looking for to build more shelves in my closet, laundry room and hallway closet. I wanted to use some vanilla gift cards which is why I was waiting in line at a register, but a worker said I could go to self checkout. Turns out she had no way of typing in the amount on the card then slide it to take off the amount. I ended up using Lowe's gift cards and just paid for the rest. I'll just use my other gift cards at Walmart."

"Frank the worst store manager ever!! Poorly ran store! Employees are always right and customer is wrong no matter how much you spend. Frank would rather refund your large order then deal with the problems. Our contractor went to the pro desk to pickup our order placed the day before in the morning @ 8am. A heavy set girl that wears leggins all the time said the order was not ready. Even the guy that was loading apologized to the contractor it was not ready, it would be 3 hours. Contractor had his crew and Offered to help pull the order, the girl said we are not allowed to. Cost everyone a days worth of work. Frank did not care, then starts asking are you sure you asked for the order to be ready at 6am. We do numerous orders, not new at this!!! Frank likes to talk down to you, or maybe because we are female running a renovation company. Frank hangs up because he would not answer questions and was sticking up for his employees!!! Before he hangs up he says I will refund your order. He is totally missing the time he cost us and the time it takes to put an order in to begin with!!! Did not think we would be upset, yet after hanging up on me calls back and says the order has been there all day yesterday. That is amazing when we called it in at 4pm. Frank you are the worst! You should never treat customers or pro customers like you do. You should be FIRED! We will NEVER shop in this Lowe's again!!!"

"Spring has definitely sprung! Found flowers I have never seen in retail before. Iris!! Plus a peaceful color or hydrangea I probably need to add to my collection! This store is always tidy. It is sometimes harder to find a helpful human at this one tho."