O'Reilly Auto Parts 6410 Bristol Highway, Piney Flats, TN 37686

"Best place I've been for auto parts. Josh was very helpful and made sure the car was good to go before we left. Thanks for all your help today josh."

"Great service and a clear winner over competitor down the road. Competitor did not want honor battery warranty and had no intent of honoring from the get go. I was already favoring O's because I had bought a light bulb that was less than $10 and the manager took the time to troubleshoot and figure out the problem. That was about a year ago so today I tried them first for a dead battery. The battery was indeed bad and they could have sold me battery right on the spot but they mentioned it was very likely under warranty. So I went to competitor down the road where i'd bought the battery and it was clear there was no way the competitor was gonna honor the warranty from the get go. I was tired of buying so many bad batteries so i did not argue and just went to back to O's. Even if I were to win an argument its just not worth it -- I just want a reliable battery and don't want to keep wasting my time dealing with batteries. O's is the clear winner for me from now on. Hopefully the competitor will get their act together because competition is a good thing. Don't usually write these but there was a big disparity not just in service but more importantly honesty."

"This O'Reilly's store has to be as good as it gets! David and his team treated me with respect and went above and beyond to help me. Best customer service ever, nice clean store and a welcoming smile. Visit the Piney Flats store, you won't be disappointed! Thanks again David"

"These guys go above and beyond. Excellent customer service not like the other part stores where you walk in they look at you and go in the back. Trevor, Nicolas, and the entire staff thank you!"

"The staff at O'Reilly is freaking awesome!!! Last time a headlight went out, I went to a different auto parts store & asked for assistance with replacing it & was told they were not allowed to replace bulbs. WHAT?? Not knowing if the staff at O'Reilly would be able to help, I attempted to remove the bulb myself in their parking lot. An employee who was on his way to his vehicle to leave stopped & asked if I needed assistance. YES! He removed the bulb in about 2 seconds, showed me how the bulb release mechanism worked for next time, handed me the bulb to go inside to purchase a replacement & told me any of the other employees would be able to install the new one after purchase. Inside, I merely handed the bulb to one of them. He pulled it up on the computer, gave me the price options & sent another employee to get the bulb. They installed the bulb & I was on my way in no time. So grateful for all their help!!!"