Starbucks

"This Starbucks generally gets our order correct, has friendly staff, and clean inside. I enjoy the drive through staff as well. They always make going there a positive experience."

"I ordered a tall Pike for my mom and it was not fresh and hot. Every single day my mom gets Starbucks coffee so she knows the test. We asked for a new one and my mom said to me it is the same but said is OK to bartender. She didn't want us to stay in the drive-thru anymore. The bartender said it was from the same pot in somehow that we are problematic."

"So SLOWWWW- waiting an additional 45 minutes for a mobile order should not be a thing. The staff is nice, but they clearly need help. They claim it’s because they are understaffed to keep up with the rush and it shows - I’ve never not been to this locations and not waited 30+ minutes"

"I never post reviews, especially not bad ones, but my experience here was shocking. I’ve been going to this Starbucks since they’ve opened and yeah, my drink was made wrong a lot, but it was never an issue for them to remake it if I mustered up the courage to ask. However, the other day I picked up a mobile order and it was COMPLETELY the wrong drink. Not made wrong but literally the wrong drink which I’ve never had happen to me before. I didn’t want to be a bother and go back, but my sister works at a nearby Starbucks and encouraged me to go back because they would remake it no problem; plus, it wasn’t busy at all. This is where things got weird. I went back and showed them the label of what I ordered and it was CLEARLY the wrong drink (just by looking at it you could tell. It also had whole milk in it that I cannot drink). I was met with pushback saying they couldn’t remake it because I “needed to provide the receipt for the order” which I have never heard of in the past. The order wasn’t placed on my phone, but they told me even though the label was proof, they needed the receipt to remake it. I messaged the person who ordered the drink for me and he sent me screenshots of the receipt (and if you know the Starbucks app, you know the receipt is basically just a picture of what you ordered and what time; which was clearly shown on the sticker as well). I went back around and showed the receipt but was told that now I actually needed the person to be there and physically open the app and show them “proof of purchase.” I was given the excuse that “corporate” told them not to remake drinks without the receipt because they’ve been having “issues”. I don’t like confrontation so I simply told them that I was VERY confused by this because a) It was their mistake b) it was on the label and c) I had just been at another Starbucks who not only caught their mistake as they handed it to me, but they remade my order, apologized, upgraded it for a bigger size no charge, and gave me a $5 credit for my next order. I gave up at this point because I didn’t want to argue and I left very annoyed and upset. I looked up Starbucks’ OFFICIAL refund/remake policy to see if I was overreacting, but it said NOTHING to support what I was told when I simply asked for them to fix their mistake. I even went so far as to text my sister who works at a Starbucks not even 5 minutes from this one and she informed me that yes, there had been problems with receipts but they were NEVER told not to remake drinks or anything related; she even reached out to her coworkers who will bounce between locations in the area if coverage is needed and they basically confirmed that this was crazy and completely bs. The person who placed the order drove all the way to the Starbucks for me and basically had to “plead” for them to either remake a drink that THEY messed up or give him some kind of refund. They reluctantly remade the drink and there was no apology, no refund, no nothing. Needless to say, I hate having to talk bad about a place like this knowing how difficult people can be and how overwhelming things can get (I see it first hand from my sister) But honestly, I’m hesitant to return to this location because of this confusing and upsetting incident and I have yet to hear anyone experiencing anything like this."

"We stopped by on our way out of town this morning and ordered 3 plain coffees. We waited 15 minutes and when I complained, I was told that our ticket hadn’t been pulled yet. There is no reason we should have been made to wait that long for plain coffees. Every other Starbucks I’ve been in pours the plain coffees when they are ordered. Also, my son in law ordered a blonde roast and was told both vats were empty! He changed to dark roast so we wouldn’t have to wait. Needless to say, we were very disappointed!"