Freedom Ford of Claypool Hill

"Service department: I am very far away from home, and my vehicle needed help. Big thanks to expert technician Ethan and the rest of the service team. Also big thanks to the advisors Rachel and Malik. I'm eternally grateful."

"Stopped by on 4 separate occasions! No salesman came out I really wanted to look at a car they had and test drive it but I guess the old days of being greeted by a salesman are gone. So I went to rameys of Richlands was there less than 5 min before greeted by a salesman!"

"Where do I start... I contemplated not leaving a negative review because I am a business owner myself and I give others the benefit of the doubt. I purchased a vehicle from this dealer 7/20/23 and it has been a total nightmare from the start. I initially started working with John who promised me my car would be delivered free if I decided to purchase it. Once I agreed, he went back on his word and tried to convince me that he said no such thing. After going back and forth after a few calls, I was then switched to Matt Rife as a sales associate. Honestly, Matt was great and got everything taken care of for me, which I am grateful for. I received the car with a fog light not working and took it to my local dealer to have it repaired. They found a few major electrical issues totaling close to $3k that Rusty, the GM agreed to take care of with some back and forth. The dealership also let me know that the bumper had been glued on and the electrical and body work prior to me purchasing it was done incorrectly. At this point I had not had the car a full week. Fast forward to labor day 2023 weekend, ALL of my dash lights came on including the check engine light. I took the car to my local dealer and it turns out that I have a blown head gasket! I am so upset because my car has been down and in and out of the shop the entire time (a month and a half) I have had it and hadn't driven it 300 miles yet. This dealer sold me a lemon and I urge you to take your business and hard earned money elsewhere. In response to the response below-Had the extended warranty been offered to me, I would have purchased it. They were so busy trying to pass me off and they knew about the issues prior to bringing me the car. I spoke to the manager a few times prior to even receiving the car so i'm not sure how the response provided flips the coin and makes this my fault for not buying a warranty."

"This is the worst place to go to. I wanted to get my oil changed at the Quick Lane and the woman was being very disrespectful and very rude to me. She was asking me to do things without telling me the price of the oil change. When I was trying to talk to her she walked away. Needs to learn how to talk to customers without being rude. Never will I be returning to that place."

"Where to start? Freedom Ford was excellent. I ordered a new F150 in August. It arrived early December. Matt Rife was my salesman and I highly recommend him. Honest and straight to the point. He knew I was ordering and had some of their available inventory with various options for me to check out ready. After I settled on my options, we went through the order process seamlessly. He didn't even ignore me with my various more than likely annoying questions while we waited. Once the truck arrived, he made sure all my nitpicky requests were met. Financing was straight forward, no junk or useless third party warranties, only Ford ESP for a great price and an excellent financing rate. I can't recommend Matt and the staff at Freedom enough. They'll always get my business from here forward. Angie and the guys over at the quicklane service are great as well. They installed my bed cover quickly and did a great job. I also got a very excellent deal on the truck. You couldn't ask for better. Go to freedom. You won't regret it."