NTB-National Tire & Battery

"A good looking manager was very helpful and nice. He explained what needed and what would best tires be for my car. Found and replaced fours tires quickly. He explained everything so I understood what he was doing"

"Excellent staff prompt service. Went there on Christmas Eve and the guys were great had a blown tire and they fixed me up quickly. Highly recommend them"

"This place on Franklin Road is horrible. We dropped our truck off for new tires. They claimed there were no discounts on them then we found $40 off on line. They acted like they were doing us a huge favor to honor the advertisement on their own website. They said it would be 1.5 hours. They called 1.5 hours later (we’re expecting they’re calling to say it’s ready); instead it was to tell us we had to have a serpentine belt. We declined the attempted up- sell. Then they said the truck would be ready in 1.5 hours - they hadn’t started yet. When we finally pick it up, it reeks of marijuana. The technician actually smoked pot in our vehicle while test driving it after putting the tires on. When we confronted the manager, he said he was sorry and asked how he could make it right. You can’t that horrible smell is very difficult to get rid of - and now we know their technicians are high while working on the vehicles and the managers are not supervising the work. Not safe, not reliable."

"I took four new mag wheels and tires to be mounted and balanced and was told that they could do it. These were custom wheels. I dropped them off in boxes and was called soon after that they could not mount the tires as their machine was too old. Seemed reasonable in the moment. I took the wheels elsewhere and when the box was opened, the two wheels that they tried to mount were damaged from their machine and are not repairable. These were not small scratches. At this point, I probably have no recourse but a courtesy of telling me that they had caused some damage at the time would have been the right thing to do rather than put them back in the box and not say a word. That is dishonest. Also, understanding that they could not get the tire on one wheel, they tried a second wheel which does not make sense, they should have stopped on the first one when they could not get it mounted. This shop is not well run and should not be taking on work that they cannot handle. Word to the wise, be careful getting work done at this location."

"On the way out of town I noticed that I had a low tire. I was reluctant to get on the road until I had it checked out. I had just dropped my dog at the kennel in Salem and decided to stop by National Tire and Battery. It was pouring rain, and the shop garage doors were open. There were no cars or customers and staff was hanging out near the garage door. An older man was smoking, and I hopped out and asked him if they could check out the tire. He had a sneer on his face and was not welcoming. He stated”not in this rain” in a nasty tone. I started to ask if I could get checked in and wait, but decided to leave after the hateful interaction. He never laughed, offered to take a look or ask what they could help with. There are 3 tire and battery shops right in that same block so I pulled into the Goodyear tire shop and a nice young man said he would be happy to check it. I thought I would be pulling in to a bay, but he came out in the pouring rain and checked and filled each tire. He took time to talk to me and help me make a decision to go on and get on the road, but check it again later. I thanked him and asked the charge and he said no charge. I told him about my experience at NTB, and he laughed and asked me to describe the gentleman who was rude and said that was the manager! Do not give them your business or money!"