Tropical Smoothie Cafe

"BEWARE! I placed an online order through the store's website on 10/23/23 around 8:15 am. The order went through. Charged my card and everything. Told it would be ready around 8:35 am for pick up. When I arrived, the store was closed. Doors locked. No one there. Finally reached someone around 4:00 on 10/23/23. Was told store opened at 11:00 for whatever reason. Been trying to get my money back from the online transaction that went through and order was not prepared or received because the store opened around 11:00 that day, but keep getting the run around that the owner will get back to me. Nothing. Silence. Next step, I will be contacting my credit card company and let them resolve this matter on my behalf because the OWNER is NOT RESPONDING. Unbelievable. I will NOT be patronizing this establishment again. Horrible customer service!!!!"

"I love their food but it seems they are just not staffed enough for it to be worth your time right now especially if you go during busy hours. Every single time I've either ordered ahead or ordered at the counter, my hot food has been left on the counter while waiting another 10-15 minutes for my smoothie. So by the time I receive my food, it is cold. Honestly I'm not sure if they even honor your order ahead times. I've ordered about an hour in advance with a pick-up time for when I'd be there, come to find out my order has been ready for the past 45 minutes and it was just left waiting for pick-up. Like what's the point of having that feature then? Or maybe I've just been super unlucky. I don't know."

"Went to this Tropical Smoothie on 08/14 at 5:50 PM and our server Gianna F was amazing. She and her coworker greeted us, brought our smoothies and food to the table, and everything was tasty… honestly this is probably the best experience in a tropical smoothie."

"This is the absolute worst tropical smoothie location I've ever been to. My wrap literally had cold chicken in it. And I don't mean lukewarm cold, I need like it was straight up just taking out of the fridge cold. And then my peanut butter and banana crunch flatbread, rather than having the normal bits of granola in it, instead literally had a Nature Valley crunch bar broken up into a few pieces place inside of it. Wow. Brought the items back, and was given replacements. The new wrap was fine. But the replacement flatbread still had a broken up nature valley bar inside it, only this time was broken up into a few more pieces. Needless to say I will never come back to this location, if I want Tropical Smoothie, I'll just wait until I'm in Harrisonburg again."

"Love this place. The staff is very nice here and I love their smoothies. This time I tried the detox island green. It's very low calorie and has healthy stuff like ginger in it. It's not as full-bodied as the fruitier smoothies but I'm liking it more as I drink it. I wish they came in smallish sizes!"