Jiffy Lube Multicare

"I normally get both of my cars serviced here. It had recently snowed and there was snow on the top of my car and a little on the windshield. Upon pulling up, I was greeted and asked what service I came for. I was the told by an employee “YOU need to back your car up and get the snow off before you pull in here.” The guy seemed kind of aggressive. He didn’t ask me if I would mind removing the snow; I was told to. I apologize for not realizing snow on the top of my car would’ve been a problem. But the way I was spoken to was unacceptable coming from an employee of a company that I am paying close to $100 for an oil change. I was also not asked what type of oil I wanted (as far as conventional, synthetic, or blend). Even if it was in the computer that I normally ask for the blend for my car, it would’ve been nice to have been asked/confirmed. They just started pouring oil in without asking me anything! Luckily, it was the blend like I had planned but again, I should’ve been asked. I saw the techs pouring oil into my car and freaked. I went outside and told them I wasn’t asked what oil I wanted? And instead of an apology, I was told by two of the techs that it was a blend. And that it was in the computer what I normally get. Finally, the same individual asked me if I would like my air filter checked. I told him yes, he brought the filter in to show me, and it looked slightly dirty but definitely not ready to be changed. The guy lied and said, “your filter is pretty dirty. Do you want us to change it?” I declined after inspecting the filter. I understand that upselling is part of business, but if the filter doesn’t need it, he should’ve said that it did not need to be changed. Not lie to me to try to get me to buy another. I’m so disappointed. In the past, I’ve received nothing but excellent service from Jiffy Lube here in Culpeper. I’ve even been offered more of a discount when I asked if I could use a coupon, with techs in the past asking if I had coupons and when I replied yes, they’d say they could get me an even better coupon. This was good business! This is the reason I continued to service both of my cars at Jiffy Lube, time and time again. After this last experience, though, I will take my business elsewhere."

"First time at this one, just went in for an oil change. they were all very friendly and very polite. The guy inside talked to my 2 year old as well while we waited. Definitely recommend."

"So this happened last Sat (09/16/23) but it's still bothering me. I went to this Jiffy Lube location for an oil change and tire rotation. However, my car was magically done before anyone had a single conversation with me about what I wanted done. I had to ask what even was done because I had no idea. Turns out, they didn't read my mind and therefore did not do exactly what I had wanted. So I had to wait longer while they fixed it. I did receive a verbal apology, but that was it. While I wouldn't leave poor reviews for genuine mistakes, this really was clearly just someone not bothering to even ask me what services I wanted on my own vehicle. I guess I'm glad they assumed I wanted services that weren't too far off from what I did want (they used the wrong type of oil and didn't do the tire rotation initially), but I definitely won't be back to this location."

"My service today and all previous visits have been very positive. The technicians are kind and informative. I’ve never felt pressured or anything other than taken care of. My car’s oil requirements can be pricey, which is understandable, and I’ve never had any issues redeeming applicable coupons. I was given an estimate before the work was done, which I found very helpful. Great crew, and excellent service."