Dunkin'

"The place is run by kids without any management oversight. Service is poor, quality of food and drinks are subpar. Waited for 15 minutes on the drive through window to be acknowledged, then they did not have my mobile order ready (that was placed over 20 minutes prior to arrival)."

"We visited the store four times. During our visits, we noticed the employees who took our orders were not well trained and this is not an issue because the employee may be a new hire. In one of my visits, I found out they overcharged me. Later it was refunded after showing it to the manager. On my last visit, I just asked the manager to find out what is the standard amount of cream cheese they give in a bagel (please see photo). I regularly visit DD in Tackett's mill and I know how they serve. She looked at me and heard my question but did not come close to me or even look at me to listen to what I had to say. She didn't answer my question but her reply was "Now what do you want" while she was browsing her phone. It was rude, this is not the service the manager is supposed to give."

"This place is a joke. If you have time to waste then stop here. I stood in line for 15 minutes no one in front of me and they never even acknowledge me. I finally ask if I could be help and they look at me as if I was out of line. 2 minutes later someone came to help me with an attitude might I add. I ordered a coffee and a bagel with cream cheese on the side, well when I got my bagel I had more cream cheese than began. I ask if I could get my bevel without cream cheese and the lady said they did not tell me no cream cheese so that’s how you got it. I then told them to give me my bagel with cream cheese on the side or give me my money back for everything it was at this point they remade my bagel. Again this place is a joke and don’t waste your time here. You will get better service at a gas station."

"Went by a couple weeks ago to grab breakfast for the family, ordered curbside. Waited about a half hour then ended up going in and picking it up off the counter myself, no longer warm. I was a restaurant manager for ten years, I understand it gets busy, but balancing the walk-in with the drive-thru with the curbside needs to be a focus for this location."

"If you’re ever running late, stopping here will double your commute time. Have never had an issue with this location until a recent assistant manager was hired. Now every time I ask for light ice I get 3/4 of a coffee. I’ve come to this location over 100+ times since they opened and now will never be bringing my business here again. Less ice does not mean less coffee, and the coffee I got was still FULL of ice. If any manager come across this, please promote Gwen at this location. They are fantastic and have fantastic customer service. Hopefully this issue can be resolved or I don’t see this location sticking much longer."