Penn Medicine University City

"It was a routine medical scan. For folks being dropped off by Lyft, Uber or through a medical transport service be aware that there is a patient drop-off section on 38th Street."

"Went to Penn yesterday with a friend who needed a procedure (all went very well). The staff could not have been better! Every person involved was courteous and helpful from the information desk, housekeeping, nurses and doctors. They went above and beyond. Aaron was amazing on 3rd floor patient intake. A nurse whose name I didn't get even walked me to the LUCY bus stop so I could get to 30th street for the train. MANY THANKS!"

"i had a sensitive procedure done at PEACE family planning. 2 days of pre op and then my first procedure under sedation. I don’t remember anything from the procedure, but I do remember my entire care team being extremely professional before and after. My anesthesiologist was someone I will never forget, and i woke up in no pain and no concerns thanks to my team. I do wish they would’ve let me know the specific medication they were planning to give me during my sedation beforehand, but a part of me is glad they didn’t. Being shown care and compassion in such a vulnerable state in a professional setting is not going to be perfect. But I cried tears of relief all day and I hope all of the people involved in my care eat some ice cream tonight knowing they saved my future"

"I arrived on the 12th floor in time for my appointment. No one was at the check-in desk to the right so I waited for about 10 minutes for an assistant but no one came. After waiting so long I looked around across the hall to find someone. I had to walk past doctor rooms to find another desk to check in for my procedure. The office gave no directions about that when scheduling and this check-in desk was not easy to locate and there were no suite numbers or other information or directions anywhere. I finally start to check in and the assistant at the front desk tells me they have to check with the doctor since I'm late even though I told her I was waiting across the hall. The assistant looks around for several minutes then comes back and tells me she cannot find the doctor and proceeds to tell me my appointment definitely needs to be rescheduled since they are booked. It is very frustrating to walk into a doctor's office for a scheduled appointment for a serious and already painful and stressful procedure (uterine/cervical biopsy) and rather than being helped at all, instead told that you came in for nothing but to wait on the personnel to tell you that they wasted your time with no accountability for their lack of assistance, care, promptness or even presence. Definitely the opposite of what I look for in a medical provider. Also they told me less than an hour prior to the appointment that I needed a new referral from my PCP even though it was a follow-up from a previous referral. This office is so incredibly unprofessional, disorganized, and disrespectful to their patients' time, energy, and well-being."