Cigna 50 South 16th Street, Philadelphia, PA 19192

"You customer service staff is COMPLETELY INCOMPETENT!!!!!! As of this moment, I am on the phone for 38 minutes and he has not returned. I sit here and wait. No wonder the health insurance system is broken- your own people don't even know the plans!!!!"

"I've been trying to get a claim reprocessed since April and every time I call it gets sent to an overseas call center where I have to explain the situation to them every time and they put me on hold to try to figure out what's going on even though I've explained the same thing in every previous call. Because of them, my provider is over billing me and doesn't believe me when I tell them there's an issue with my insurance and that I shouldn't be paying the amount I'm being charged."

"The worst insurance ever. Customer representetive will tell you the doctor you are looking for is in network knowing that doctor is not. Just to sign you in so they coild make profit. I spent my months to resolve the issue and they never did. Horrible customer service."

"This is the worst insurance ever. After paying nearly 7000 in premiums, I was denied an MRI by an in network and out of network provider. The most upsetting part was the out of network provider was in network when I signed up. Cigna posted an incorrect provider list during open enrollment. The other upsetting part is that a FP denied the request by my rheumatologist and orthopedist. So disgusted that a Family Practice MD goes against 2 specialists that knows the medical history for the patient. The claim reviewer knows nothing about me, nor thoroughly investigates the medical necessity for the MRI."

"I’m not quite sure how this insurance company continues to help anybody! They have made one mistake after another, they have made fraudulent payments, the right hand doesn’t know what the left hand is doing and they’ve put my health in jeopardy! Their resolution team states that they will call back within 24 to 48 hours. I have called every day 3 to 10 times a day leaving messages on the machine! No one has returned a phone call! Victoria was the one who gave me that number….this is my number you can reach me!!!!! but so far she has not been very dependable!! shame on her and shame on Cigna!"