KHOI

"This was by far my favorite discovery on this trip to Chicago! The vibe from the door was epic! My senses were gently teased from the door. The color scheme, the candles, the open floor plan with nothing missing a touch of detail as far as my eyes could see. The expertise of the ladies, the beverage and treat. The comfortable seating to find the jewelry that matched your vibe was great. The wall of inspirational women, the handwritten notes, turned wall art. Awesome!! The gorgeous pictures of real women used to display the jewelry. Such a vibe!!"

"Given that I live several states away from the physical shop, I've only had an online shopping experience with Khoi. Here's my experience: What I like: I love the aesthetics, boldness and uniqueness of the pieces. I've only placed 2 orders so far, and the two sets of earrings seem durable. For the material they are made of, I expect them to last quite a while. What I did not like: The poor packaging which does nothing to prevent damage during transit. My first order came in a huge 12"x12"x12" box. For a single pair of earrings. The earrings themselves were in a sturdy jewelry gift box, around which there was some shredded cardboard packing. My initial thought before opening was that the earrings could have been damaged in transit. They were not, thankfully. My second order came in the same size box, and this time, the earrings were in a velvet pouch. The box looked damaged in transit (see pics). Luckily, the earrings themselves were intact. I get that the vendor does not have control over handling by the shipper, but they should package their products carefully to prevent/minimize this from happening. I also cannot get behind the limited period release tactic. What I have observed is that very few items are released at a certain time from a collection to folks who sign up for a "VIP" list. During this time, the items literally "sell out" within 5 minutes or less of release. I have missed out on specific items being "sold out" simply due to not making it to the checkout on time. Other times, I have missed the collection release altogether because I am busy on a meeting at work during the release. This business model does not work for my lifestyle and I cannot fully support it. If the business does not make the products available for shoppers to shop at their own convince, I'm afraid this will begin wipe out an entire customer base. I'd like to add a suggestion for improvement on listings. Measurement information will be a good addition to the website under the "Size & Fit" tab. This is an important feature of jewelry purchases to understand not only the weight, but the actual size of the item."

"It is sad to say I loved the brand until they send me a broken piece from an $400 order I made recently. and I emailed them and they replied back for proof… I emailed them a picture of the earring with the broken hook they sent me. I could not believe they replied back and offer me a $15 gift card for a $60 pair of earrings like it’s my fault they sent a default/ broken piece product to me… and they offer no return or exchange…… it’s so sad because of the way the owner always sell her store as an experience…..well this was quite an experience and truthfully making me take a step back from buying anything else from the brand"

"Had a wonderful shopping experience at Khoi! Everything was displayed so beautifully and then they sit you down so you can try on all the pieces. The prices were amazing for the quality. They treated my entire family well. There was seating for my partner! Don’t hesitate!"

"Beautiful store with such unique pieces! Shopping there felt like such a luxury, high end experience but with an affordable price tag (I got gorgeous earrings for less than $40!) Highly recommended"