Southall Gas LLC

"I took my workshop tanks to top off. None were empty. I was charged per tank, NOT how much propane I got. I feel extremely ripped off and will never go back. As far as I'm concerned they owe me $30. If I ever needed a large tank I would buy it outright so I owned it. Thank God they are not the only source in my area."

"If I could give 0 I would! I've spent $1500 to heat my pool this summer with this outfit. I just got the tank refilled and had a bill in the door for a $75 "out fee". Are u kidding me?!"

"Two years ago, I purchased a property with a 10-year-old 500-gallon propane tank. I asked Southall for a delivery, and they filled the tank. I immediately paid the bill. I only use propane for cooking. Now, 2 years later, I received a threatening letter that cites this rule they have: Rule 4. 'If no propane deliveries have been made to the tank by Southall Gas LLC during the previous twelve (12) month period, the company has the right to remove the tank from the customers property." I called the manager. He told me they will be sending a truck, accompanied by the PA State Police, to remove the tank for breaking rule 4, failure to use enough propane. This threatening letter and the verbal threats have turned a satisfied customer into an unhappy customer. I cannot possibly use gas as fast as they want me to use it. I find it impossible to have an intelligent, rational, or logical conversation with anyone at Southall Gas. They use threats to attempt to increase sales volume."

"We only use our gas for cooking so we didn’t feel the need to fill a 500 gallon tank at their request since we had some gas still left. We let them know that we were only cooking with it and what was in there was fine for now. They showed up and took the tank while we were at work without any prior notification. When my husband spoke with them previously, the woman said as very condescending and extremely rude to him because he didn’t want to fill a large tank."

"I don't normally do this, but I think at this point it is time. I have been dealing with this company for many years now. I don't have to call a lot, but when I do I completely dread it!! I cross my fingers that I don't get the normal lady that answers the phone. She is SO RUDE AND CONDESCENDING, and has been since my initial setup!! I can't believe I even went with them. I think I chose to give her the benefit of the doubt in case she had a bad day. Nope just her nature! Why do you need to be like that? There is absolutely no call for it! I am thrilled when I get someone different, to say the least! The delivery and product is great though. So if you can get past her then you should hopefully be good."