Dunkin'

"I always go through the drive through and had not one negative remark."

"Reading these reviews I don’t understand how this location has a 4.0 * rating. I wish I could rate this ZERO. The customer service SUCKS! I will never go to this location again. I stood in at the counter for over 5 minutes without being acknowledged and when I said something to the girl (that’s how she carried herself) she acted as if I was bothering her. Most of these Dunkin’s are ran by people who may not have been raised in the USA and clearly the customer service is not a priority where they were raised. Has anyone advised them that if you don’t provide good (or even decent) customer service you will lose customers? Calling Corporate doesn’t make an impact however I will continue to do so. Dunkin is allowing these franchises owners to employee workers and not train them on basic customer service skills."

"The 2 donuts were dry and stale, horrible, it was an embarrassment to even be served and charged full price for these 2 donuts. Service was lacking, and I had to wait for their conversation to be completed before any attention was given. The atmosphere was as expected. Never will visit this store again. This visit was on a weekday at about 2pm."

"This used to be a great Dunkin’ Donuts but the past six months it’s went downhill fast. The service is horrible. You sit in line forever. They close the dining room now at like 7 PM so you can’t even order for pick up you have to go through the drive-through. There are better locations in this area."

"I get my coffee from this dunkin donuts everyday. I've watched several employees come and go. Everytime I finally get them to make my coffee right the good employees always leave. I have been getting coffee both hot and iced plus donuts for 7 years now. I feel like loyal customers aren't always appreciated and treated right. I don't understand why the same person is always at the drive through window. I feel like not all employees seem to care how they deal with customers either and other employees go above and beyond but never noticed for it. I've also seen where the outside is dirty or has alot of trash laying around. I would like to see things change because I've been to other dunkin stores taken care of so much better. I see room for alot of improvements. I prefer only certain employees to handle my orders, but the good ones must not be treated right or they would stay. I have never seen or met the manager of this store and I think he or she should be available at least sometimes. See recent picture of coffee grinds in my coffee. I except more from this dunkin."