Tiffany & Co.

"Best location in the DC area. Most staff are very knowledgeable about their products and do not push products like the other locations do. The client relations and after sales customer care is also very good. Very much recommend to this location."

"Had a very good experience and ended up getting our wedding bands here. Special thanks to Wilma and Mohammed who were very helpful, knowledgeable and professional throughout the process and never made us feel like we needed to buy anything. One time when we told Wilma were we coming into the store it happened to be her day off, and she went out of her way to make sure we were taken care of as soon as we got there. The store is also very spacious and we never had any problems getting in to be helped, unlike some of the other places we checked out, which either had long wait times or wouldn't let you in without an appointment. They also let you browse around while you were waiting to be seen."

"I’ve been shopping with Tiffany since I was a little girl accompanying my mom to the store and then playing dress up with her items. As an adult, I’ve purchased thousands of dollars worth of Tiffany & Co. items for myself and as gifts. I live in Washington, DC but frequent Tyson’s Galleria and neighboring stores because City Center in DC usually has less options available or in stock. This was my first time at this Tiffany & Co. location and I’m completely displeased with my experience and the level of service I’ve received. I placed a pick up order for a gift (glassware) for a close friend of mine. I also was interested in having two items cleaned/repaired as I shopped. When I arrived in the store, 2 other women were entering shortly before me. When they walked in, they were greeted politely by a male associate (G. Wang), while he ignored me completely. He basically followed them, while they told him they were fine and walked directly to another consultant at a nearby counter. During this encounter, I began asking for assistance from who I now presume was a security guard. At this time, G. Wang finally approached me and said that he could assist me. At this point, I’m uncomfortable and ready to collect my order so that I’m able to leave. He brings me to a chair and asks me what the name on my order is, I share my name, he struggles to find my order and I present my pick up confirmation email. He then goes to the back and collects my bags after realizing that it was glassware and could not be stored in the area he checked initially. As I checked the gift notecard, the writing was not centered and writing was placed over the embossed Tiffany & Co. stamp on the notecard. I immediately told Mr. Wang and he said he would let his colleague know. The 2nd time the writing is no longer on the embossed part of the notecard, but it’s still not centered. I let him know my concerns and he takes me back directly to his associate who already has a correctly formatted note card ready. If they realized it still was incorrect, why bring me this copy at all? It seems small but the attention to detail was clearly lacking and it was insulting for someone to place a sloppily printed card with my gift. I would’ve been embarrassed had I gifted the initial card without checking my order. After this series of lackluster service, I decided not to shop or have my items repaired at this location. There’s a certain level of service and attention to detail that you expect when patronizing an establishment such as Tiffany & Co. I will say that the women he treated with more respect looked considerably different than me and I wonder if that’s why I received such subpar service. I cannot make that determination based on my brief experience in the store. However, sales associates should be privy to the message they’re sending to customers of a different background than themselves. You may be slightly surprised by the outcome when judging someone by their outward appearance. I’m not convinced I need to cease all business with the entire company because of this one lackluster experience but this does make me feel unvalued as a long time customer, especially with this being a flagship store. I drove all the way from DC to Northern VA and was treated horribly and with less care than others within the same establishment. This location should be mindful of the customers they are potentially offending with their horrid customer relations. I will not visit this store to shop, repair or pick up any items. Please save your money, time and dignity and instead visit the Chevy Chase or City Center locations. I’ve experienced amazing customer service from those locations every time, no matter who assisted me!"

"This is in not a knock on this store, so I left three stars instead of one. But for the whole company I give a one star. There is a 30 day return AND exchange policy only, which is not on the receipt of purchase. Took a splurge on a graduation item for a child (first time shopper) and figured a store of this expense would have good customer policies and service. Extremely frustrating."

"I love this Tiffany's location. Every time my husband and I come here, we have a good experience. They keep a record of your purchases, so whenever my husband goes to buy me something new, they are able to pull up what he has already purchased for me, so that he doesn't get the same thing twice. They clean your Tiffany's jewelry free of charge and you don't have to schedule an appointment. Just bring your items in for them to clean. A couple of weeks ago I dropped off 6 pieces to be cleaned. They were ready in 2 business days for pick-up. When I picked the items up, they allowed me to inspect them to make sure they were cleaned to my satisfaction before leaving. I usually like all the jewelry my husband picks out for me from here, but there was once I didn't like two of the pieces, so I took them to the store to be exchanged. The process was seamless. They let me look around at pieces I liked and quickly made the exchange when I was ready to check-out. I love shopping here. It's always a great experience."