BJ's Wholesale Club 640 Cowpath Road, Lansdale, PA 19446

"Recently, exiting this location has been ridiculously frustrating. Basically, they expect you to check yourself out as there is always a line at the staffed register, sometimes only one open. I’m fine with that. BUT, at the same time, they don’t trust you to check yourself out. I used express pay in the app to skip register lines. I didn’t have enough items to not have every item visible in the cart upon exit. Exit staff scans 7 of my 10 items (not count them, but rescan them). I question wisdom in ever using express pay if they rescan 3/4 of cart. He tells me that next time they’ll scan less. Ok. So next trip to store comes and I buy 7 items, all inexpensive. Use express pay (long lines at all registers including self checkout). Proceed to exit where TWO people are checking through a gigantic cartload of groceries in front of me looking for specific items on the receipt. They find them all, but it take like 5 minutes to do this. Gah. I’m next. Person proceeds to scan ALL 7 items in my cart. I asked her what’s the point in using express pay if they are going to rescan every item? Might as well just have her check me out at exit. Could have counted items and reconciled against receipt. She retorts, “have you shopped here before”? Uh, only since they opened. I told her I was told they’d scan less next time. She was like “oh well”. Long line just to exit store is crazy. Really unpleasant experience. I’ll only use curbside pickup in future. They can shop for me, check me out, and bring my items to car. Done with the nonsense. They’ll lose money in the end because no impulse buys. Sadly, all retail seems to be going the direction of the airlines. More responsibility put on customers with militant employees expected to police the customers. Most people are honest but we are all being treated like thieves now. Just hire more cashiers, pay them fair wages, and the problem goes away."

"Customer service counter. Returning one item, food in packaging found to be open, therefore dangerous. Was told it would take "fifteen minutes" before someone could process a simple five-dollar refund. Manager refused to help. A week earlier, many people lined up waiting for SELF-CHECK. Most of the SELF-CHECKS were closed. When I asked "why?" I was told "We don't have enough people to open them." They're SELF-CHECKS. Isn't that the point? Customers SELF. CHECK."

"I came by to get my propane tank filled at 1:35 and saw a sign saying the worker was on his 30-minute lunch break, with no explanation as to when it would end. Another customer mentioned that the sign had been up since 1:00, so they got a manager involved to see where he was. When the worker came and told us off for interrupting his lunch break, which he said started at 1:30, he shoved the sign at my face and asked me if I knew how to read it. When he finally filled my tank up, he threw the tank to the ground towards me. Very dangerous, very rude, and I hope the good people at BJ's can stop this kind of situation from happening again."

"After dealing with multiple store associates and managers who wasted so much of my time over a discontinued item that wouldn’t help me, I finally was given the assistant managers name Nick. From start to finish he was just amazing and I can’t say enough good things about him! He is truly the best and very knowledgeable! Thank you for listening to me and providing me with outstanding, up and beyond service any customer deserves!"