Joanie's Puppy Palace

"So, My mom brings our dog Wilson here every time he needs a grooming. The ladies behind the counter are rude and have cut his paw just about every time, then complain to us that he moved. If you can't be patient with a dog who you consistently hurt, then don't work with animals. They've convinced us not to take him there again, and I hope no one else puts their dogs through this. Picture of the cut, still bleeding the next day. Edit: Had to remove picture of what she cut due to Google guidelines"

"I have been taking my dog to Joanie's for about 2 years. The last few times he came home with cuts and slices on his paws. We had to wrap them in bandages and wait or 3 days for it to heal. They were pretty deep on the pad of his feet. We asked the ladies to be to please be careful. We have decided not to return to Joanie's. Besides, the customer service is less than optimal. I guess you're used to working with dogs and not people."

"We've been going to Joanie's for years. Not ever because of the service. She is always rude and has an attitude about how your dog looks (like hello, we're going to you for help). We continued going there because of the price (which isn't even cheap anymore) but jokes on us, now I know why. Yesterday was the last straw. Not only does the place look like it's getting dirtier but the cuts are getting worse. Our dog look pretty much the same when we picked her up. At first glance you think it's nice that Joanie's doesn't cage the pups. She leaves them to roam free in the store. Not after today!!! There is no prescreening to check for rabies or ticks. My dog came home with a tick AFTER the haircut. She's never had a tick. Last thing I will say is that my sister in law went to pick my dog up and she didn't know it was cash only. They kept my terrified dog there as "collateral" (even though my dog saw her come in) until she could find the money. She ran around town for 30 min trying to find a cash back spot. We've been going there for over 9 years & you'd think they'd allow us to come back with the cash. Sorry Joanie, it's time to retire."

"Took my dog there to get groomed. Told her not to kennel her because she hates being kenneled….Did it anyways. Then she yelled at me because my dog had knots which unfortunately was my fault but my daughter was in the hospital back and forth. So a haircut for my dog was the last thing on my mind. This is HER JOB! She obviously isn’t the most pleasant and personable person. This is why I am no longer going to her with both of my dogs. I rather pay more and deal with someone that treats me like a customer that wants to return!"

"We’ve taken Bailey, our standard poodle, to Joanie’s for the past 11 years. She (and/or her staff) always do a beautiful job on him. He is always excited to go there and likes to play with the other pups there. He is always treated well and is happily hanging out with Joanie when we come for him. Before him, we took our standard, Shadow, to Joanie for almost 13 years. I have recommended Joanie to quite a few people."