James Lee Tobacco Depot 13600 Baltimore Avenue, Laurel, MD 20707

"I bought a cookies vape with 5000 from here yesterday around 5 pm. why it died yesterday at 9:55 pm. didnt even get 100 puffs from it. when I went back to the store today, to get an exchange, the lady refused to exchange or return it. She did not care that it didn’t even last 24 hours."

"If I could give a negative number I would. I bought a vape 2 days ago and haven’t had time to bring it back because of work. I bring it in today with video of my vape hitting by itself and leaking juice for the past two days after no one answered and she refused to give me another one. Offered to give me 20% off a new one. Needless to say it was terrible customer service and they don’t have to worry about me coming back."

"HORRIBLE STORE. I've been a regular here and brought 3 Hookahs from this store. I just purchased a hookah for $130 on October 30th and it broke on November 15th, not even 30 days. They won't let me exchange or refund me for even being a loyal customer. IF THERE WAS AN OPTION ON ZERO STARS THEY WOULD GET IT!!!!! Offended that I've spent so much money at this place. NEVER again! The staff told me they would have recommended another hookah but she didnt. So they will watch you make a bad purchase and not say anything to you! F. They will be reported the BBB."

"Unfortunate Ive been a patron of this location often but this business has TERRIBLE business practices and customer service. I’ve received counterfeit cash as change on one occasion and the new young black female employee has terrible customer service skills. Instead of explaining something she turned it personal. Shop here for sure (fairly decent prices)but be weary of the transaction."

"I wouldn't say I'm a regular but I stop in from time to time. Always have a great experience in the store. Recently Lindsey took some extra time to help me find a product to meet my needs. Her recommendation was outstanding. I always see her taking time to assist customers with concerns or needs. Highly recommended"